Open To Work
Sajah Wilson
Abingdon
Summary
Administrative professional with extensive experience at Baltimore City Public Schools, specializing in data entry and report preparation. Demonstrated success in improving operational efficiency through effective program coordination and superior customer service. Skilled in managing confidential information and building strong relationships with staff and stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Secretary
Baltimore City Public Schools
Baltimore
12.2021 - Current
- Managed front desk operations, including answering phones, greeting visitors, and directing inquiries to appropriate staff members
- Maintained accurate student attendance records and generated daily reports for administrative use
- Assisted in the coordination of school events such as parent-teacher conferences and open houses
- Handled confidential student information with utmost discretion and ensured compliance with privacy regulations (e.g., FERPA)
- Scheduled appointments for students, parents, and teachers, effectively managing calendars to accommodate multiple requests
- Prepared correspondence, memos, and other documents for distribution within the school community
- Collaborated with teachers to update classroom materials such as bulletin boards and display cases
- Supported the implementation of new technology systems (e.g., student information databases) through data entry and user training sessions
- Responded promptly to email inquiries from parents regarding school policies, procedures, or student-related matters
- Provided administrative support during standardized testing periods by organizing test materials and coordinating proctors' schedules
- Coordinated transportation arrangements for field trips, ensuring all necessary permissions were obtained from parents/guardians
- Assisted in the preparation of school budgets by tracking expenses and providing data analysis on spending trends
- Created a streamlined filing system that improved accessibility to important documents while maintaining confidentiality
- Managed inventory of office supplies by monitoring stock levels and placing orders when necessary
Administrative Assistant
Mercy Medical Center
Baltimore
11.2019 - 04.2021
- Developed and maintained spreadsheets along with administrative and logistical reports.
- Processed financial documents, including contracts, expense reports, and invoices.
- Managed conference calls by documenting participant details and preparing audio recordings.
- Liaised with internal and external stakeholders to deliver updated project status and performance reports.
- Handled complex administrative tasks involving sensitive and confidential information.
- Facilitated collaboration between co-tenants and building management to enhance operations.
Medical Administrative Assistant
UMMS Midtown Campus
Baltimore
07.2018 - 10.2019
- Documented production volume, materials consumption and quality issues in Epic to keep management well-informed and support proactive planning.
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
- Managed the schedules of a team of 12 personnel.
- Monitored project progress and presented status to leaders to solve productivity issues.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with the company's management team.
Medical Administrative Assistant
Sinai Hospital
Baltimore
07.2016 - 07.2018
- Interviewed patients to collect medical information and insurance details.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy pediatric endocrinology office with four providers.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Updated group medical records and technical library to support smooth office operations.
Call Center Representative
Mbc Group Inc.
Hunt Valley
11.2015 - 05.2016
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Processed customer account changes.
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Call Center Representative
Maryland Health Connection
Baltimore
02.2014 - 05.2015
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Resolved average of 300 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
Front Desk Agent
Springhill Suites
Baltimore
07.2013 - 06.2014
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Monitored reservations to track incoming parties and special events.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
Waitress
Embassy Suites
Baltimore
06.2011 - 07.2013
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Calculated charges, issued table checks and collected payments from customers.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Education
Bachelor of Arts -
Harford Community College
Bel Air, MD01-2028
High School Diploma -
Catonsville High School
Baltimore, MD06.2011
Skills
- Canva and Microsoft Office
- Data entry and record keeping
- Report preparation and writing
- Mail processing and correspondence management
- Confidential information handling
- Program coordination
- Administrative support and experience
- Invoice processing and office supply management
- Customer service and inquiry handling
- Order assistance and complaint resolution
- Front desk operations and greeting customers
- Medical scheduling and records management
- Scanning and photocopying tasks
- File organization and transporting files
- Calendar and meeting scheduling
- Event planning and project coordination
- Human resources best practices and experience
- Technical proficiency in productivity software
Certification
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Websites
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteSalary Range
$55000/yr - $200000/yrTimeline
School Secretary
Baltimore City Public Schools
12.2021 - Current
Administrative Assistant
Mercy Medical Center
11.2019 - 04.2021
Medical Administrative Assistant
UMMS Midtown Campus
07.2018 - 10.2019
Medical Administrative Assistant
Sinai Hospital
07.2016 - 07.2018
Call Center Representative
Mbc Group Inc.
11.2015 - 05.2016
Call Center Representative
Maryland Health Connection
02.2014 - 05.2015
Front Desk Agent
Springhill Suites
07.2013 - 06.2014
Waitress
Embassy Suites
06.2011 - 07.2013
Bachelor of Arts -
Harford Community College
High School Diploma -
Catonsville High School