SALIVAN MAMO
Owings Mills
Summary
Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and relaxation. Skilled at coaching special needs individuals to achieve greater independence and confidence.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
STEPS Behavioral Health
06.2023 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
Prestige Beauty Advisor
ULTA Beauty Inc
02.2023 - 08.2023
- Completed timely and accurate resets based on seasonal demands and special promotional requirements
- Taught customers how to apply makeup and recommended optimal products
- Helped customers feel relaxed and comfortable through conversation and personal relatability
- Promoted additional products and services to increase sales numbers and revenue with diverse selection
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Met sales goals, supporting organizational health through consistent and reliable service
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
Medical Assistant
Mhc Healthcare
11.2021 - 02.2023
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Taught patients about medications, procedures, and care plan instructions
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Medical Billing Specialist
MHC
05.2021 - 08.2021
- Identified and resolved patient billing and payment issues
- Determined prior authorizations for medication and outpatient procedures
- Printed and reviewed monthly patient aging report and solicited overdue payments
- Delivered timely and accurate charge submissions
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Communicated effectively and extensively with other departments to resolve claims issues.
Customer experienced coordinator
Marshalls
09.2017 - 01.2019
- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency
- Set goals and deadlines for the department
- Receive and processed cash, credit cards, or check payments
- Issue receipts and accurate change to customers
- Ensure guests satisfaction while providing outstanding customer service.
Education
Bachelor of Science - Psychology
Towson University
Towson, MD12.2022
Skills
- Time Management
- Critical Thinking
- Communication
- Problem-solving
- Leadership
- Organization
Timeline
Registered Behavior Technician
STEPS Behavioral Health
06.2023 - Current
Prestige Beauty Advisor
ULTA Beauty Inc
02.2023 - 08.2023
Medical Assistant
Mhc Healthcare
11.2021 - 02.2023
Medical Billing Specialist
MHC
05.2021 - 08.2021
Customer experienced coordinator
Marshalls
09.2017 - 01.2019
Bachelor of Science - Psychology
Towson University
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