Sam Walls
North Beach
Summary
Seasoned professional in operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow. With a proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Self Employed Services
North Beach
01.2025 - Current
- Developed business plans and strategies to grow small business.
- Established partnerships with other businesses in related industries for mutual benefit.
- Designed customer loyalty programs to increase sales revenue.
- Created budgets and monitored expenses to stay within budget limits.
- Oversaw daily operations of small business including customer service and financial management.
- Designed detailed business plans to outline finances, goals and operations of company.
Supervisor
Starbucks
Dunkirk
04.2019 - Current
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Developed strategies to improve team performance and productivity.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
High School Diploma -
Huntingtown High School
Huntingtown, MD05-2018
Some College (No Degree) - Biomedical Sciences
Arizona State University
Tempe, AZSkills
- Business planning
- Customer service
- Financial management
- Employee training
- Team building
- Conflict resolution
- Workflow coordination
- Operations management
- Small business operations
- Planning and execution
- Business marketing
Languages
English
Native/ Bilingual
Accomplishments
- 3X Employee of the quarter
- Writing work on display at the Board of Education
- Photography featured in the New York Times, as well as Tampa Bay Times
Timeline
Small Business Owner
Self Employed Services
01.2025 - Current
Supervisor
Starbucks
04.2019 - Current
High School Diploma -
Huntingtown High School
Some College (No Degree) - Biomedical Sciences
Arizona State University
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