Samantha Bravo
Gaithersburg
Summary
Dynamic Customer Service Technician with a proven track record at Patterson Dental Companies, excelling in troubleshooting and customer empathy. Leveraged advanced problem-solving skills to enhance service efficiency and improve customer satisfaction. Skilled in hardware troubleshooting and documentation, consistently delivering personalized solutions that drive positive outcomes.
Professional customer service expert with strong skills in technical troubleshooting, communication, and problem-solving. Proven ability to support team collaboration and adapt to changing environments, ensuring reliability and results. Skilled in resolving issues efficiently while maintaining high standards in customer satisfaction. Known for excellent interpersonal skills and proactive approach to meeting customer needs.
Overview
34
34
years of professional experience
Work History
Customer Service Technician
Patterson Dental Companies
05.2021 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Repair Technician
Xerox
04.1991 - 12.2020
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Education
Certificate of Technical Studies - Electronics
Temple Technical School
Baileys Crossroads, VASkills
- Telecommunications equipment
- Installations and repairs
- Hardware troubleshooting
- Documentation and reporting
- Customer empathy
- Customer needs assessment
- Troubleshooting and diagnosis
- Customer service
- Software troubleshooting
- Equipment installation
- Service calls
- Inventory management
Timeline
Customer Service Technician
Patterson Dental Companies
05.2021 - Current
Repair Technician
Xerox
04.1991 - 12.2020
Certificate of Technical Studies - Electronics
Temple Technical School