Samantha Broaddus
Frederick
Summary
Hospitality professional bringing focus on effective team collaboration and achieving results. Extensive experience in enhancing guest experiences and operational efficiency. Known for reliability and adaptability, with strong emphasis on customer service and problem-solving.
Overview
6
6
years of professional experience
Work History
Hospitality Manager
Top Golf
01.2025 - Current
- Led daily operations, ensuring high standards of service and guest satisfaction.
- Developed and implemented training programs for staff to enhance service delivery.
- Coordinated special events, managing logistics to create seamless guest experiences.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
Team Lead
Top Golf
03.2022 - 01.2025
- Led efforts to maintain a relaxing and positive environment for guests, efficiently resolving issues to ensure exceptional service and satisfaction.
- Acted as a key liaison for management, consistently upholding Top Golf operational standards and ensuring team compliance with health code and responsible alcohol service regulations.
- Cultivated a motivating work environment for playmakers through team-building initiatives and contests, enhancing morale and performance.
- Provided immediate support and proactive assistance to players, addressing needs and resolving issues to optimize their experience.
Server
Top Golf
12.2019 - 01.2025
- Prepared and set up the venue for daily operations, ensuring all service areas were fully stocked and organized.
- Accurately communicated guest orders and special requests to kitchen personnel, resulting in minimized errors and efficient service delivery.
- Maintained stringent sanitation and safety standards in food preparation, delivery, and dining room maintenance.
- Managed the transport of food products, replenishment of dining supplies, and cleanliness of tables and counters.
- Coordinated all aspects of special events, delivering high-quality service and memorable experiences for guests.
- Trained and mentored new staff on service protocols and menu knowledge.
Education
Diploma -
Damascus High School
Damascus, MDSkills
- Employee scheduling
- Staff training and development
- Health and safety compliance
- Guest relations management
- Point-of-Sale (POS) Systems (eg, Aloha, Toast, Micros)
- Food Safety & Sanitation Compliance
- Inventory Management (implied by stocking/transporting)
- Problem Solving & Conflict Resolution
- Effective Communication (Verbal & Written)
- Team Collaboration & Independent Work
- Organizational Skills
Timeline
Hospitality Manager
Top Golf
01.2025 - Current
Team Lead
Top Golf
03.2022 - 01.2025
Server
Top Golf
12.2019 - 01.2025
Diploma -
Damascus High School