Samantha Helfstein
Rockville,MD
Summary
An organized and proactive professional with a diverse background in patient care coordination, hospitality, administration, and brand representation. Seeking to leverage my skills in communication, organization, and multitasking as an Executive Assistant.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Patient Care Coordinator
Chevy Chase Endodontics
01.2023 - Current
- Coordinated patient appointments and managed schedules for healthcare providers, ensuring timely and efficient care delivery.
- Maintained detailed patient records, handling sensitive information with confidentiality and accuracy.
- Assisted in the management of patient billing and insurance claims, improving patient satisfaction through effective communication.
- Implemented a new scheduling system that reduced appointment wait times by 20%.
- Developed a patient feedback process that improved service ratings.
Bartender
DLS Events LLC
Washington, DC
04.2021 - Current
- Managed bar operations, including inventory management, customer service, and staff coordination.
- Created and served a variety of beverages, maintaining a high standard of quality and customer satisfaction.
- Handled cash and credit transactions, ensuring accurate and efficient financial management.
- Designed a signature cocktail menu that increased sales by 15%.
- Trained new staff in customer service best practices, improving overall team performance.
Administrative Assistant
Dr. Thomas Wall & Associates, D.D.S.P.C.
Washington, DC
04.2021 - 06.2022
- Provided administrative support to executives, including scheduling, email management, and document preparation.
- Coordinated office events and meetings, ensuring smooth logistical execution.
- Assisted in data entry and report generation, maintaining accuracy and confidentiality.
- Streamlined office processes, reducing administrative costs by 10%.
- Implemented a digital filing system, increasing document retrieval efficiency.
Brand Ambassador Team Lead
It Works! Global
Rockville, Maryland
02.2020 - 03.2022
- Represented the brand at events and promotions, engaging with potential customers and providing product information.
- Collected customer feedback and provided insights to the marketing team, contributing to product development.
- Assisted in setting up promotional displays and ensuring brand visibility.
- Successfully increased brand awareness and customer engagement at key events.
- Contributed to a 30% increase in sales during promotional campaigns.
Education
Certificate of Completion - Photography
Hallmark Institute of Photography
Turners Falls, MA 08.2009 - 06.2010
High School Diploma -
Quince Orchard High School
Gaithersburg, MD 08.2004 - 06.2008
Skills
Communication: Excellent verbal and written communication skills, with experience in customer service and client relations
Organization: Strong organizational abilities, adept at managing multiple schedules and tasks efficiently
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and scheduling software
Time Management: Skilled in prioritizing tasks and meeting deadlines in fast-paced environments
Problem-Solving: Resourceful and proactive in identifying and resolving issues
Timeline
Patient Care Coordinator
Chevy Chase Endodontics
01.2023 - Current
Bartender
DLS Events LLC
04.2021 - Current
Administrative Assistant
Dr. Thomas Wall & Associates, D.D.S.P.C.
04.2021 - 06.2022
Brand Ambassador Team Lead
It Works! Global
02.2020 - 03.2022
Certificate of Completion - Photography
Hallmark Institute of Photography
08.2009 - 06.2010
High School Diploma -
Quince Orchard High School
08.2004 - 06.2008