Samantha Henigin
Frederick
Summary
Highly efficient and focused Hostess who can handle high-stress situations whilst remaining calm. Experienced in customer service and providing a welcoming environment for anyone. Capable and committed to answering customer's questions and making sure they get the best possible treatment. Expertise in multi-tasking and making sure no task is done only halfway.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Oscar's Alehouse
Frederick, MD
09.2023 - Current
- Greeted and seated guests, ensuring a welcoming environment at all times.
- Managed reservation system, coordinating guest flow to optimize seating efficiency.
- Assisted in training new host staff on customer service protocols and operational procedures.
- Communicated with kitchen and waitstaff to ensure timely service and guest satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts -
Frederick Community College
Frederick05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Coordinating tasks
Accomplishments
Trained multiple new hires efficiently. Have gotten several raises from employer. Never late to my shift.
Timeline
Restaurant Hostess
Oscar's Alehouse
09.2023 - Current
Associate of Arts -
Frederick Community College