Samantha Herrera -Lopez
Silver Spring
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
13
13
years of professional experience
Work History
Prepared Foods Team Leader
Whole Foods Market
Rockville, MD
10.2017 - Current
- Oversees a Team of 35+ Team Members
- Trained staff members in proper food storage techniques, food rotation procedures, and sanitation protocols.
- Monitored temperature logs for refrigerators and freezers and ensured compliance with health code regulations.
- Created daily work schedules for staff based on customer demand; delegated tasks to ensure efficient workflow throughout shifts.
- Conducted periodic inventory checks to certify ingredient availability as directed.
- Followed established sanitation procedures for protecting customers and reflecting organizational standards.
- Purchased or requisitioned supplies and equipment needed for quality and timely delivery of services.
- Performed personnel actions, such as hiring and firing staff, providing employee orientation, and training and conducting supervisory activities, such as creating work schedules and organizing employee time sheets.
- Conducted daily briefings with kitchen staff to communicate goals and objectives for the day's operations.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled in using various software applications and programs including Microsoft Office.
Apparel Lead
Dicks Sporting Goods
Wheaton, MD
08.2016 - 10.2017
- Maintained a high level of customer service by effectively managing staff, troubleshooting challenges, and resolving customer complaints quickly and efficiently.
- Created promotional displays using visual merchandising techniques which resulted in an increase in sales revenue within the apparel department.
- Performed daily inventory audits to ensure accuracy of stock levels while minimizing shrinkage loss through proactive security measures.
- Managed daily operations including scheduling personnel, delegating tasks, monitoring progress, ensuring deadlines were met, and providing feedback and coaching when needed.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
Service Manager
Chipotle
Silver Spring, MD
04.2013 - 08.2017
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Managed a team of 10+ employees to provide high-quality service delivery.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Associate in Arts (A.A.) - Culinary
The Art Institute Of Washington
Arlington06.2017
Skills
- Customer service
- Relationship building
- Cross-functional teamwork
- Problem-solving
- Attention to detail
- Time management
- Staff training and development
- Works Well Under Pressure
- Troubleshooting
- Scheduling
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Prepared Foods Team Leader
Whole Foods Market
10.2017 - Current
Apparel Lead
Dicks Sporting Goods
08.2016 - 10.2017
Service Manager
Chipotle
04.2013 - 08.2017
Associate in Arts (A.A.) - Culinary
The Art Institute Of Washington