Samantha Herrera -Lopez
Silver Spring
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
13
13
years of professional experience
Work History
Prepared Foods Team Leader
Whole Foods Market
10.2017 - Current
- Oversees a Team of 35+ Team Members
- Trained staff members in proper food storage techniques, food rotation procedures, and sanitation protocols.
- Monitored temperature logs for refrigerators and freezers and ensured compliance with health code regulations.
- Created daily work schedules for staff based on customer demand; delegated tasks to ensure efficient workflow throughout shifts.
- Conducted periodic inventory checks to certify ingredient availability as directed.
- Followed established sanitation procedures for protecting customers and reflecting organizational standards.
- Purchased or requisitioned supplies and equipment needed for quality and timely delivery of services.
- Performed personnel actions, such as hiring and firing staff, providing employee orientation, and training and conducting supervisory activities, such as creating work schedules and organizing employee time sheets.
- Conducted daily briefings with kitchen staff to communicate goals and objectives for the day's operations.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance own job skills and knowledge.
- Skilled in using various software applications and programs including Microsoft Office.
Apparel Lead
Dicks Sporting Goods
08.2016 - 10.2017
- Maintained a high level of customer service by effectively managing staff, troubleshooting challenges, and resolving customer complaints quickly and efficiently.
- Created promotional displays using visual merchandising techniques which resulted in an increase in sales revenue within the apparel department.
- Performed daily inventory audits to ensure accuracy of stock levels while minimizing shrinkage loss through proactive security measures.
- Managed daily operations including scheduling personnel, delegating tasks, monitoring progress, ensuring deadlines were met, and providing feedback and coaching when needed.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
Service Manager
Chipotle
04.2013 - 08.2017
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Recruited, trained, coached, mentored, and evaluated personnel in order to maximize their potentials.
- Utilized problem solving skills to address challenges that arose during daily operations.
- Managed a team of 10+ employees to provide high-quality service delivery.
- Evaluated employee performance, recommending personnel for promotion, transfer, or dismissal.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Associate in Arts (A.A.) - Culinary
The Art Institute Of Washington
Arlington06.2017
Skills
- Customer service
- Relationship building
- Cross-functional teamwork
- Problem-solving
- Attention to detail
- Time management
- Staff training and development
- Works Well Under Pressure
- Troubleshooting
- Scheduling
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Prepared Foods Team Leader
Whole Foods Market
10.2017 - Current
Apparel Lead
Dicks Sporting Goods
08.2016 - 10.2017
Service Manager
Chipotle
04.2013 - 08.2017
Associate in Arts (A.A.) - Culinary
The Art Institute Of Washington