SAMANTHA VILLALTA
Mount Rainier
Summary
As Assistant Property Manager, my objective is to assist in an efficient and effective management of the property by working collaboratively with the Property Manager and other team members. I strive to ensure that the property is well maintained, the residents are satisfied, and the financial goals are met. By leveraging my strong communication, problem-solving and organizational skills. I am to contribute to the overall success of the property and the company, including cross entity totals, to ensure accurate reporting.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Bernstein Management
Washington
09.2025 - Current
- Resolved tenant complaints about maintenance issues promptly, enhancing tenant satisfaction.
- Handle rent collection and process financial transactions efficiently.
- Negotiated renewal rates and terms with tenants, aligning agreements with company policy standards.
- Conduct property tours and onboarding processes for future tenants.
- Continually work to increase income and minimize operational costs to achieve the highest possible portfolio net operating income through implementation of effective cost control and revenue improvement programs.
- Monitored vendor performance to ensure effectiveness, efficiency, and safety in service delivery.
- Approve invoices for payment
Assistant Property Manager
Sage Ventures
Beltsville
08.2023 - 08.2025
- Support the PM in the day-to-day operations of mixed-use residential and retail building. My primary focus is to ensure that the building is operating efficiently, providing excellent service to residents, and maintaining a high level of resident satisfaction.
- Assisted property manager with resident relations by responding to inquiries, resolving issues, and addressing complaints promptly to enhance resident satisfaction.
- Oversaw leasing and marketing efforts, conducted property tours, executed leases, and promoted property to potential residents and brokers to maximize occupancy.
- Complete all rent collections and accounts receivable management.
- Assist with building maintenance and operations, including overseeing vendors and contractors, ensuring work is completed to the highest standards, and identifying along with addressing maintenance issues in a timely manner.
- Collaborated with property manager to develop and implement policies and procedures aligned with best practices, ensuring they met resident needs.
- Assist with tracking expenses and ensuring that the building is operating within budget.
- Work along with PM and Service Manager for CAPEX projects, review proposals and schedule work with contractors.
Assistant General Manager
Bozzuto Management
08.2021 - 08.2023
- Review and post all rent charges (including rentable items and utilities) Process DCHA Housing payments.
- Review and post all rent charges (including rentable items and utilities) Process DCHA Housing payments.
- Complete Weekly Delinquency Report.
- Complete Weekly Delinquency Report.
- Process final account statements.
- Follow up with former residents who have a balance to close out account.
- Processed vendor invoices for payment, ensuring accuracy and compliance with company policies to uphold financial integrity.
- Complete Accounting Month End.
Assistant Property Manager
Kettler Management
Hyattsville
06.2019 - 08.2021
- Manage occupancy, delinquency and overall property budget and provided detailed reporting to corporate on a weekly basis.
- Maintained detailed accounting logs and managed resident ledgers, filed for possession of delinquent units, and processed deposit accounting for past residents to support operational efficiency.
- Performed Accounting Month End, variance and accrual logging and provided a property snapshot monthly of the site's financial strengths, weaknesses and identified trends in executive summary.
- Reviewed, approved, and submitted payments for payable items within the accounting department.
- Assisted in CAPEX & operating budgeting.
- Collected, posted, and scanned rent and other income at the property management office.
Education
High School -
Northwestern High School
06-2014
Skills
Advanced Administration Software
- Yardi
- Payscan
- Microsoft Excel
- Teams
- Onesite
- MRI
- Account Management
- Payments & Invoice Processing
- Insurance
- Utilities
- Lease Document & Contract Preparation
- Work Order Management
- Vendor Credentialing
- Deposit Accounting
- Move-in/out processing
- Budgeting
- Financial Reporting
- Month End Reports
- Variance Report
- Delinquency
- Traffic Report
- Excellent Communication
- Interpersonal Skills
- Strong Organizational Abilities
- Time Management Abilities
- Customer Service Orientation
- Ability to handle tenant concerns
- Bilingual in English and Spanish
Timeline
Assistant Property Manager
Bernstein Management
09.2025 - Current
Assistant Property Manager
Sage Ventures
08.2023 - 08.2025
Assistant General Manager
Bozzuto Management
08.2021 - 08.2023
Assistant Property Manager
Kettler Management
06.2019 - 08.2021
High School -
Northwestern High School