Samantha Wiley
Dundalk
Summary
Experienced Waitress Supervisor with a solid background in the hospitality industry for over 10+ years. Display strong leadership abilities, effective team management, and commitment to providing outstanding customer service. I have always been good with computers and problem solving on computers. I enjoy learning new things to gain knowledge and experience, I’m a quick learner.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
Work History
Waitress Supervisor
Northpoint diner
Dundalk
04.2012 - Current
- Great customer service skills/ great with people
- Worked on computers did the programming for our menu
- Fixed problems with computers when not working properly
- Added modifications to systems
- Installed new credit card systems
- Resolved customer complaints in a timely manner with professionalism.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Maintained accurate records of sales transactions and inventory levels.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored cash register operations during shifts for accuracy of transactions.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Sales Associate / Manager
RadioShack
Dundalk
10.2010 - 04.2012
- Analyzed market trends to identify potential new products or services.
- Developed and implemented successful sales strategies to increase revenue.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Managed inventory levels by tracking stock movement, restocking shelves as necessary, and ordering additional items when needed.
- Served as a liaison between customers and corporate office for escalated issues or inquiries.
- Conducted weekly training sessions for new sales associates.
- Provided technical support to customers when needed.
- Utilized various software applications to process orders efficiently.
- Supervised staff in the daily operations of the store.
- Managed and made schedules
Education
High School Diploma -
Patapsco High School
Dundalk, MD05-2010
Skills
- Computer skills
- Customer service
- Menu programming
- Inventory management
- Point of sale systems
- Employee supervision
- Scheduling
- Problem solving
- Communication skills
- Strong leadership
- Cash handling
- Technical support
- Organization
Timeline
Waitress Supervisor
Northpoint diner
04.2012 - Current
Sales Associate / Manager
RadioShack
10.2010 - 04.2012
High School Diploma -
Patapsco High School