Samaris LeGree
Baltimore
Summary
Dedicated and empathetic Patient Care Assistant with a proven track record of delivering high-quality, patient-centered support in fast-paced healthcare environments. Skilled in assisting with daily living activities, and ensuring comfort and safety for diverse patient populations. Known for strong communication, teamwork, and the ability to build trust with patients and families. Also, dedicated and detail-oriented Customer Service Professional with proven experience delivering exceptional client support in fast-paced environments. Skilled in call handling, de-escalation, and problem resolution, with strong proficiency in Microsoft Office and remote work systems. Experienced in multitasking across dual monitors and multiple systems to ensure efficient service delivery and customer satisfaction
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
E-Z Pass
02.2025 - 07.2025
- Managed high-volume inbound calls with professionalism, reducing hold times and improving call flow efficiency.
- De-escalated customer concerns through empathy and problem-solving, achieving first-contact resolution for the majority of inquiries.
- Ensured data privacy compliance while processing payments and sensitive customer information.
- Maintained high service scores through consistent adherence to performance metrics.
- Utilized dual monitors and multiple systems simultaneously for efficient call handling in a remote environment.
Patient Support Representative
Personal
11.2018 - 02.2024
- Supported inventory management and maintained a clean, OSHA-compliant work environment.
- Documented patient interactions in electronic health record systems accurately.
- Managed sensitive patient information while ensuring confidentiality standards were met.
- Provided empathetic support to patients navigating their healthcare journeys.
Sales Associate
03.2015 - 07.2020
- Delivered exceptional customer service, assisting with product selection and handling transactions accurately.
- Promoted sales by organizing displays and maintaining store presentation standards.
- Processed returns and exchanges in compliance with company policy.
- Fostered customer loyalty through friendly engagement and follow-up service.
- Prepared and shipped orders accurately to ensure timely customer deliveries.
- Operated warehouse machinery safely and efficiently to meet daily fulfillment goals.
Education
Pharmacy Technician Certification -
Bryan University
Tempe, AZ07.2026
Diploma -
Old Mill High School
Millersville, MD06.2018
Skills
- Customer Relationship Management
- Call Center & Escalation Handling
- Problem Solving & Conflict Resolution
- Active Listening & Empathy
- Payment Processing & Data Entry
- Remote Work & Dual Monitor System Experience
- Prioritization & Organization
- Microsoft Office Suite Proficiency
- Caregiving & Compassionate Support
- Team Collaboration & Communication
Certification
Red Cross Basic Life Support certification
Timeline
Customer Service Representative Agent
E-Z Pass
02.2025 - 07.2025
Patient Support Representative
Personal
11.2018 - 02.2024
Sales Associate
03.2015 - 07.2020
Pharmacy Technician Certification -
Bryan University
Diploma -
Old Mill High School