Samba Diop
Baltimore
Summary
Dynamic Cable Technician with Xfinity Comcast, recognized for enhancing customer satisfaction through expert troubleshooting and efficient service delivery. Proficient in system testing and emergency management, I excel in fostering teamwork and maintaining safety standards. Committed to continuous improvement, I leverage strong communication skills to resolve complex technical issues effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cable Technician
Xfinity Comcast/CUD Contractor
05.2023 - Current
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Performed preventive maintenance of telecommunications equipment.
Delivery Driver
Distribution Logistics
05.2019 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Minimized company liability and risks to loads by obeying traffic laws.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Security Officer
Marshall Executive Protection Agency
05.2017 - 05.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Delivery Driver
American Plant
06.2015 - 05.2017
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Delivered packages to customer doorsteps and business offices.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Minimized company liability and risks to loads by obeying traffic laws.
Education
Associate of Arts - General Studies
Montgomery College
Takoma Park, MD11-2027
Skills
- Hand tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer service
- System testing
- Fiber optic splicing
- Equipment preparation
- Technical support
- Service calls
- Network troubleshooting
- Equipment repairs
- Customer training
- System configuration
- Device configuration
- Electrical troubleshooting
- System repairs
- Equipment Repair
- Emergency management
- Customer relations
- Troubleshooting
- Cable installation
- Service records
- Safety practices
- Installing equipment
- Office installations
- Equipment installation
- Data cabling installation
- Configuring equipment
- Safety awareness
- Equipment installation and repair
- Device installation
- System repair
- Troubleshooting systems
- Records management
- Writing reports
- Educating customers
- Replacing antennas
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Effective communication
- Organizational skills
- Critical thinking
- Physical strength
- Professionalism
- Time management abilities
- Equipment assembly
- System analysis
- Software upgrades
- Conflict resolution
- Decision-making
- Active listening
- Multitasking
- Reliability
- Excellent communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 12 in the development of Virginia Towers project rewire.
- Resolved product issue through consumer testing.
- Achieved Customer Satisfaction by completing troubleshooting with accuracy and efficiency.
Certification
- Certified Cable Technician, Xfinity Comcast
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Cable Technician
Xfinity Comcast/CUD Contractor
05.2023 - Current
Delivery Driver
Distribution Logistics
05.2019 - 04.2023
Security Officer
Marshall Executive Protection Agency
05.2017 - 05.2019
Delivery Driver
American Plant
06.2015 - 05.2017
Associate of Arts - General Studies
Montgomery College
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