Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Samba Diop

Baltimore

Summary

Dynamic Cable Technician with Xfinity Comcast, recognized for enhancing customer satisfaction through expert troubleshooting and efficient service delivery. Proficient in system testing and emergency management, I excel in fostering teamwork and maintaining safety standards. Committed to continuous improvement, I leverage strong communication skills to resolve complex technical issues effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cable Technician

Xfinity Comcast/CUD Contractor
05.2023 - Current
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.
  • Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
  • Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
  • Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
  • Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
  • Performed preventive maintenance of telecommunications equipment.

Delivery Driver

Distribution Logistics
05.2019 - 04.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Security Officer

Marshall Executive Protection Agency
05.2017 - 05.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Delivery Driver

American Plant
06.2015 - 05.2017
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Delivered packages to customer doorsteps and business offices.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Minimized company liability and risks to loads by obeying traffic laws.

Education

Associate of Arts - General Studies

Montgomery College
Takoma Park, MD
11-2027

Skills

  • Hand tool proficiency
  • Cabling layouts
  • Troubleshooting skills
  • Customer service
  • System testing
  • Fiber optic splicing
  • Equipment preparation
  • Technical support
  • Service calls
  • Network troubleshooting
  • Equipment repairs
  • Customer training
  • System configuration
  • Device configuration
  • Electrical troubleshooting
  • System repairs
  • Equipment Repair
  • Emergency management
  • Customer relations
  • Troubleshooting
  • Cable installation
  • Service records
  • Safety practices
  • Installing equipment
  • Office installations
  • Equipment installation
  • Data cabling installation
  • Configuring equipment
  • Safety awareness
  • Equipment installation and repair
  • Device installation
  • System repair
  • Troubleshooting systems
  • Records management
  • Writing reports
  • Educating customers
  • Replacing antennas
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Effective communication
  • Organizational skills
  • Critical thinking
  • Physical strength
  • Professionalism
  • Time management abilities
  • Equipment assembly
  • System analysis
  • Software upgrades
  • Conflict resolution
  • Decision-making
  • Active listening
  • Multitasking
  • Reliability
  • Excellent communication

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 12 in the development of Virginia Towers project rewire.
  • Resolved product issue through consumer testing.
  • Achieved Customer Satisfaction by completing troubleshooting with accuracy and efficiency.

Certification

  • Certified Cable Technician, Xfinity Comcast

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Cable Technician

Xfinity Comcast/CUD Contractor
05.2023 - Current

Delivery Driver

Distribution Logistics
05.2019 - 04.2023

Security Officer

Marshall Executive Protection Agency
05.2017 - 05.2019

Delivery Driver

American Plant
06.2015 - 05.2017

Associate of Arts - General Studies

Montgomery College
Samba Diop