Samea Turner
Baltimore
Summary
Articulate and integrity-driven administrative professional with extensive experience in healthcare support, customer relations, and leadership. Proven ability to manage sensitive documentation, streamline appointment scheduling, uphold HIPAA compliance, and cultivate a compassionate environment for patients and visitors. Skilled in navigating dynamic clinical settings with poise and professionalism while maintaining a strong focus on service excellence. Committed to promoting equitable youth empowerment and enhancing public service initiatives, contributing to a more inclusive and supportive community.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Service Assistant
Mercy
2025 - Current
- Assisted patients with scheduling appointments and managing medical records.
- Provided information about services and procedures to enhance patient understanding.
- Coordinated with healthcare providers to ensure smooth patient flow and timely care delivery.
- Managed patient inquiries through phone and in-person interactions, ensuring excellent service quality.
- Maintained accurate documentation of patient interactions and updates in electronic health record systems.
- Ensured continuity of care by coordinating referrals to specialists or other healthcare professionals as needed.
- Increased patient understanding of treatment plans with clear explanations and guidance on next steps.
- Assisted in the reduction of wait times by efficiently managing patient check-ins and checkouts.
- Consistently received positive feedback from both patients and colleagues for outstanding customer service skills in high-pressure environments.
- Improved patient satisfaction by providing exceptional customer service and addressing their concerns promptly.
- Assisted in minimizing appointment cancellations through proactive confirmation calls and follow-up reminders.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Contributed to a positive clinic environment by maintaining a clean, organized, and welcoming reception area for patients.
- Enhanced clinic efficiency by scheduling appointments, managing patient flow, and maintaining accurate medical records.
- Reduced administrative workload for healthcare providers by effectively managing incoming phone calls, emails, faxes, and correspondence from patients and other stakeholders.
- Collaborated with team members to streamline office operations and improve efficiency in service delivery.
Concierge
Brightview Senior Living
- Current
- Serve as the initial point of contact for residents, families, and guests, fostering a welcoming and professional atmosphere.
- Execute administrative duties including secure documentation handling, guest management, and internal coordination.
- Process billing and resident payments efficiently via Payscan while maintaining data privacy.
- Demonstrate unwavering professionalism and discretion with resident interactions and records.
- Coordinated transportation services for residents, ensuring timely arrivals and departures.
- Provided information on local amenities and activities, enriching residents' experiences in the community.
- Monitored facility safety protocols, ensuring a secure environment for all residents and visitors.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
Store Manager
Windsor Fashions
- Directed comprehensive store operations, led cross-functional teams, and upheld superior customer service standards.
- Oversaw financial responsibilities including budget reconciliation, deposits, and auditing.
- Ensured full compliance with corporate protocols while optimizing sales performance and customer engagement.
- Led daily store operations, ensuring optimal customer service and efficient workflow.
- Implemented visual merchandising strategies that improved store presentation and customer engagement.
- Analyzed sales data to identify trends, adjusting inventory levels and product displays accordingly.
- Developed team schedules that maximized productivity while minimizing labor costs.
- Fostered a positive work environment through effective communication and team-building activities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized stock room to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for team members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through coaching teams in product specifications, sales incentives and excellent sales techniques and adherence to standard practices.
Education
Bachelor of Science - Psychology
Coppin State University
Baltimore, MDSkills
- Medical Front Desk Operations
- Patient & Guest Relations
- Appointment Scheduling & EMR Systems
- HIPAA Compliance & Confidential Record Handling
- Billing, Payments & Payscan Expertise
- Multi-Line Phone Systems & Communication
- Leadership, Team Onboarding & Staff Development
- Community Advocacy & Public Policy Awareness
- Cash Handling, Reconciliation & Process Integrity
- Microsoft Office Suite (Word, Excel, Outlook)
- Payscan Billing Software
- EMR/EHR Systems (working knowledge; eager to expand)
- POS & Retail Systems
- Multi-Line Phone System Management
- Inventory control
Certification
First Aid CPR AED Certified (Active)
Community Service
Jim Casey Youth Opportunities Initiative, Annie E. Casey Foundation- Youth Advocate, Baltimore, MD, 2016, Present- Advocate for systemic improvements for youth transitioning from foster care through public speaking, leadership panels, and policy input., Collaborate with stakeholders and community leaders to enhance access to education, housing, and health services.
Professional Attributes
- Leads with integrity and ethical decision-making
- Highly adaptable, emotionally intelligent, and empathetic
- Proactive communicator and organized problem-solver
- Deep commitment to service, equity, and operational excellence
Timeline
Concierge
Brightview Senior Living
- Current
Store Manager
Windsor Fashions
Patient Service Assistant
Mercy
2025 - Current
Bachelor of Science - Psychology
Coppin State University