Sami Abbassi
Frederick,MD
Summary
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in the new role.
Overview
23
23
years of professional experience
Work History
Store Manager
Marlo Furniture
Rockville
01.2022 - Current
- Oversee daily operations of $8-10M furniture store with team of14 sales associates,5 office staff,2 warehouse associates, and1 designer
- Drive sales growth by implementing innovative marketing strategies and enhancing customer engagement, resulting in increase in revenue year-over-year
- Develop and execute training programs for sales staff to improve product knowledge and customer service skills, leading to increase in customer satisfaction ratings
- Manage inventory levels and streamline warehouse operations
- Collaborate with design team to create attractive store layouts and visual displays, boosting foot traffic and conversion rates
- Reading and analyzing business data
- One on one with sales team to address weak points and provide feedback and assistance
- On job training and coaching
- Create result focused working environment
- Maintain outstanding store condition and visual merchandising standards
- Work to resolve issues to impact store service efficiency and productivity
- Identify business making opportunities and potential process improvement
- Contract and auditing cash registration and depositing check
- Hiring, discharging and or discipline of store personnel
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Regency Management Service
Laurel, MD
03.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- managing approximately 45 deal,30 emails and calls.
Sales Manager
Marlo Furniture
01.2021 - 01.2021
- Supported the General Manager in all aspects
- Assisted the recruitment and training of new employees, fostering a strong team dynamic and high employee retention rates
- Implemented an effective customer feedback system to identify areas for improvement and enhance service quality
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
Assistant Manager
DARCARS Nissan of Collage Park
01.2018 - 01.2020
- Interview and explain each customer regarding their needed service and recommendation
- Developed and provided in depth information on their service and history
- Establish strong communication and connect with customers
- Conducting needs assessment for service and follow up post service to assure customer satisfaction
- Participate in training and workshops for developing strong customer service
- Deal with insurance and warranty companies for the client’s needs, negotiating and solving problems
- managed approximately 30 incoming calls emails per day from customer and corporate
Small Business Owner
My Own
Herat, Afghanistan
01.2002 - 01.2010
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
No Degree - Soccer Couching
US Soccer Association
Online01-2021
Skills
- Retail Management
- Sales Strategy Development
- Inventory Management
- Customer Relationship Management (CRM)
- Staff Training & Development
- Visual Merchandising
- Negotiation skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and Coaching
- Team leadership and coaching
Languages
Persian
Full Professional
Timeline
Store Manager
Regency Management Service
03.2022 - 02.2023
Store Manager
Marlo Furniture
01.2022 - Current
Sales Manager
Marlo Furniture
01.2021 - 01.2021
Assistant Manager
DARCARS Nissan of Collage Park
01.2018 - 01.2020
Small Business Owner
My Own
01.2002 - 01.2010
No Degree - Soccer Couching
US Soccer Association