Sami Abbassi
Frederick,MD
Summary
Offering excellent leadership and team-building skills to foster positive retail environment, eager to learn and grow in this role. Brings solid understanding of customer service and retail operations, combined with strong organizational and problem-solving abilities. Ready to use and develop leadership and retail management skills in the new role.
Overview
23
23
years of professional experience
Work History
Store Manager
Marlo Furniture
01.2022 - Current
- Oversee daily operations of $8-10M furniture store with team of14 sales associates,5 office staff,2 warehouse associates, and1 designer
- Drive sales growth by implementing innovative marketing strategies and enhancing customer engagement, resulting in increase in revenue year-over-year
- Develop and execute training programs for sales staff to improve product knowledge and customer service skills, leading to increase in customer satisfaction ratings
- Manage inventory levels and streamline warehouse operations
- Collaborate with design team to create attractive store layouts and visual displays, boosting foot traffic and conversion rates
- Reading and analyzing business data
- One on one with sales team to address weak points and provide feedback and assistance
- On job training and coaching
- Create result focused working environment
- Maintain outstanding store condition and visual merchandising standards
- Work to resolve issues to impact store service efficiency and productivity
- Identify business making opportunities and potential process improvement
- Contract and auditing cash registration and depositing check
- Hiring, discharging and or discipline of store personnel
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Regency Management Service
03.2022 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- managing approximately 45 deal,30 emails and calls.
Sales Manager
Marlo Furniture
01.2021 - 01.2021
- Supported the General Manager in all aspects
- Assisted the recruitment and training of new employees, fostering a strong team dynamic and high employee retention rates
- Implemented an effective customer feedback system to identify areas for improvement and enhance service quality
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to explain sales opportunities.
Assistant Manager
DARCARS Nissan of Collage Park
01.2018 - 01.2020
- Interview and explain each customer regarding their needed service and recommendation
- Developed and provided in depth information on their service and history
- Establish strong communication and connect with customers
- Conducting needs assessment for service and follow up post service to assure customer satisfaction
- Participate in training and workshops for developing strong customer service
- Deal with insurance and warranty companies for the client’s needs, negotiating and solving problems
- managed approximately 30 incoming calls emails per day from customer and corporate
Small Business Owner
My Own
01.2002 - 01.2010
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Education
No Degree - Soccer Couching
US Soccer Association
Online01-2021
Skills
- Retail Management
- Sales Strategy Development
- Inventory Management
- Customer Relationship Management (CRM)
- Staff Training & Development
- Visual Merchandising
- Negotiation skills
- Customer service
- Problem-solving
- Multitasking and organization
- Training and Coaching
- Team leadership and coaching
Languages
Persian
Full Professional
Timeline
Store Manager
Regency Management Service
03.2022 - 02.2023
Store Manager
Marlo Furniture
01.2022 - Current
Sales Manager
Marlo Furniture
01.2021 - 01.2021
Assistant Manager
DARCARS Nissan of Collage Park
01.2018 - 01.2020
Small Business Owner
My Own
01.2002 - 01.2010
No Degree - Soccer Couching
US Soccer Association
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