Open To Work
Samiah Edison
Rockville
Summary
Dynamic receptionist with several years of hands-on experience answering phone calls, scheduling appointments, and directing guests at Potomac Neurology LLP. A personable and organized individual excelling in patient relations, with a proven ability to optimize workflows and enhance office efficiency while maintaining a positive atmosphere. Skilled in multitasking and data entry, consistently delivering exceptional service and fostering strong team collaboration.
Overview
6
6
years of professional experience
Work History
Receptionist
Potomac Neurology LLP
Rockville
04.2022 - Current
- Greets incoming patients, notifies personnel of their arrival, documents patient's vitals and escorts patients to the correct examination room.
- Answers numerous calls per day and provide pleasant assistance to patients to maintain a friendly atmosphere.
- Treats patients with a kind and approachable attitude.
- Built solid working relationships within team to improve the office environment.
- Schedule appointments based on the patient's and doctor's needs.
- Verify insurance information and check eligibility.
- Receive and request medical records on behalf of patients.
- Schedule appointments with other offices for patients who have language barriers.
- Delivers exceptional customer service by offering requested information and independently resolving issues.
- Handles cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
- Organize patient's medical records, their messages and actions taken in order to maintain thorough records.
- Keeps lobby organized, neat and stocked with reading material.
- Helps guests with individual needs, offering information and assistance with issues.
Food Service Manager
Chipotle Mexican Grill
Germantown
04.2020 - 01.2024
- Enforce compliance with regulatory requirements for safe food handling and sanitation.
- Train and develop foodservice team members in company policies and service standards.
- Comply with health and fire codes with strong oversight of food storage, preparation and cleaning procedures.
- Coordinate and supervise kitchen operations to deliver delicious, quality food.
- Motivate exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement.
- Maintain high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.
- Investigate and resolve complaints regarding food quality, service, and accommodations.
- Count cash and receipts and completed bank deposits.
- Coordinate and executed weekly inventory counts to reconcile physical products with records.
- Schedule and receive food and beverage shipments, checking delivery contents to verify product quality and quantity.
Education
High School Diploma - honor classes, AP courses
Northwest High School
Germantown, MD06.2015
Skills
- Reception Desk Management
- Workflow Optimization
- Schedule management
- Telephone Etiquette and Multi-line telephone skills
- Multitasking and prioritization
- Insurance Verification
- HIPAA Compliance
- Data entry
- Meticulous and organized
- Positive and Professional
- Patient Relations
- Clerical Support
- Time Management
- Records Management
- Payment Collection
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Receptionist
Potomac Neurology LLP
04.2022 - Current
Food Service Manager
Chipotle Mexican Grill
04.2020 - 01.2024
High School Diploma - honor classes, AP courses
Northwest High School