SAMIRA MEMIC
Ijamsville
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Proactively working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Custumer Service Representative Senior Banker
Forbright Bank
2025.06 - Current
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed customer inquiries through Savana platform to ensure prompt resolution.
- Created cases in Savana, reviewed transactions and notes
- Reviewed applications in Mantl
- Supported customer service representatives by providing guidance.
Remote Relationship Banker Operations Division
Forbright Bank
2023.12 - 2024.12
- Identified customer needs through conversations and managed customers requests related to CD Maturity closeouts in Jira
- Utizlized DocuSign to validate and approve custumer documents
- Created and processed between 30-50 JIRA tickets a day
- Adding beneficiaries to CD accounts in Mantl and IBS
- Converted CD accounts into Trust
- Added a trust as a beneficiary in IBS
Relationship Banker
Bank of America
2023.04 - 2023.10
- Advised customers on bank products, services and financial planning options.
- Identified financial needs of customers and presented appropriate product and service options.
- Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.
- Modified, opened and closed customer accounts.
CFO
Monumetal Security LLC
2014.01 - 2022.10
- Negotiated and approved contracts with suppliers and distributors.
- Researched and reviewed payments received to input into financial systems
- Owned balance sheet accounts, researching and clearing outstanding transactions
- Managed accounts receivable and accounts payable, assisting with transactional-level tasks.
Education
Business Administration
Montgomery College
Rockville, MD05.2008
Skills
- Customer Service
- Employee Motivation
- Banking
- Relationship Building and Management
- Financial Services
- Customer Financing
- Financial Advising
- Invoicing and Billing
- Payroll Processing
- Accounts Payable
- Multitasking
- Financial planning
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Inventory control
- Professionalism
- Proactive
- Problem-solving
Timeline
Custumer Service Representative Senior Banker
Forbright Bank
2025.06 - Current
Remote Relationship Banker Operations Division
Forbright Bank
2023.12 - 2024.12
Relationship Banker
Bank of America
2023.04 - 2023.10
CFO
Monumetal Security LLC
2014.01 - 2022.10
Business Administration
Montgomery College