Samiyah Chase
District Heights
Summary
Dynamic professional with experience in customer-facing roles and front desk operations. Proficient in managing inquiries and resolving issues, utilizing electronic health records to maintain accurate patient information. Seeking to transition into new field's where these transferrable skills can be utilized to enhance guest satisfaction one operational efficiency Committed to fostering positive relationships and enhancing overall satisfaction.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
District Heights, MD
01.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests in locating products, enhancing overall shopping experience and satisfaction.
- Managed checkout processes efficiently, ensuring accuracy in transactions and cash handling.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Receptionist
Bright Smiles
Kettering MD
04.2025 - 02.2026
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Utilized electronic health record systems to maintain accurate patient information and scheduling.
- Addressed patient inquiries and resolved concerns to foster positive relationships and satisfaction.
- Maintained inventory of office supplies, ensuring availability for daily operations without interruption.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Proficient in medical terminology, including prefixes,suffixes, and root words
- Strong ability to interpret and understand medical records, charts, and documentation
- Familiar with electronic health records (EHR)
- Basic understanding of medical coding systems (ICD/CPT)
- Skilled in translating medical terminology into clear, patient-friendly language
- Skilled in documenting findings using correct imaging reports
Timeline
Receptionist
Bright Smiles
04.2025 - 02.2026
Guest Advocate
Target
01.2024 - Current
High School Diploma -
Penn Foster Career School