Samuel Lyght
North East
Summary
Child Support Specialist with strong analytical and problem-solving skills. Proven ability to manage caseloads, ensure compliance with regulations, and collaborate effectively within a team environment. Adept at handling sensitive situations with empathy and professionalism. Reliable, adaptable, and focused on delivering impactful results. Experienced with child support case management and legal compliance, ensuring timely and accurate processing of support orders. Utilizes effective communication and problem-solving skills to resolve disputes and maintain positive client relationships. Knowledge of state and federal child support laws and regulations, contributing to successful case outcomes.
Overview
16
16
years of professional experience
Work History
Child Support Specialist
State of Delaware, Delaware Health and Social Services
07.2023 - Current
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Collaborated with legal professionals to prepare court documents and present evidence supporting child support orders during hearings.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Reduced caseload backlog by implementing comprehensive time management strategies that prioritized urgent cases without compromising quality service delivery.
- Effectively communicated updates on policy changes or relevant legislation impacting child support operations to team members and stakeholders alike.
Mobile Expert
T-Mobile
04.2017 - 07.2022
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Monitored wireless sales space to establish familiarity with various carriers.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Increased monthly sales [65]% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Listened to customer needs and desires to identify and recommend optimal products.
Veteran Services Program Support Specialist
Long Island University
02.2018 - 05.2022
- Certify and process GI Bill educational benefits for eligible students using VA-ONCE and related systems.
- Ensure timely updates to student enrollment statuses and documentation per VA regulations.
- Maintain accurate and organized records for all military-affiliated students, ensuring compliance with audit standards
- Served as a liaison between veteran clients and government agencies to facilitate effective communication regarding eligibility requirements or application statuses.
- Evaluated program effectiveness using data analysis and reporting tools, identifying areas for improvement and recommending solutions.
- Utilized strategic problem-solving skills to address unique challenges faced by individual veterans seeking support services.
- Organized and facilitated workshops, seminars, and informational sessions for veterans, ensuring clear communication of program benefits.
Mobile Sales Consultant
BestBuy
05.2010 - 04.2020
- Greet customers in timely fashion while quickly determining their needs and engage with them in friendly manner
- Recommend merchandise to customers based on their needs and preferences
- Handle all aspects of sales including: customer contracts and warranties, customer payments, cash and credit/check transactions
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Respond to customer questions and requests in prompt and efficient manner
- Develop, maintain and communicate up-to-date knowledge of wireless products, accessories, pricing plans and service features
- Contributed to team success by exceeding team sales goals
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs
Customer Care Representative
Bank Of America
09.2014 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Logistics Specialist/ Transport Operator
US Army
11.2008 - 12.2013
- Supervising or operating wheel vehicles to transport personnel and cargo
- Operate all wheel vehicles and equipment over varied terrain and roadways
- Manage load, unload, and safety of personnel being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Identify, correct or report all vehicle deficiencies
- Prepare vehicle for movement/shipment by air, rail or vessel
- Logistics
- Establish and maintain stock records and other documents such as inventory, material control, accounting and supply reports
- Review and verify quantities received against bills of contracts, purchase requests and shipping documents
- Raise quality and accuracy of performance, cost and parts data through improved maintenance management
- Assisted in developing and implementing transport training programs.
- Coordinated and supervised motor transport activity.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Managed efficient unloading of freight, inspected merchandise and documented customer concerns for [companies].
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management
- Researched issues and assessed inefficiencies within supply chain using Oracle to devise solutions and improve performance
Education
Bachelor of Arts - Human Resources Management
Long Island University
09-2025
High School Diploma -
Franklin K. Lane
Brooklyn, NY2003
Skills
- Computer Proficiency and Microsoft Office
- Excellent Written and Verbal Communication
- Engaging with Diverse Customers
- Case analysis
- Decision-making
- Assertiveness
- Interviewing techniques
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Organizational skills
Timeline
Child Support Specialist
State of Delaware, Delaware Health and Social Services
07.2023 - Current
Veteran Services Program Support Specialist
Long Island University
02.2018 - 05.2022
Mobile Expert
T-Mobile
04.2017 - 07.2022
Customer Care Representative
Bank Of America
09.2014 - 09.2017
Mobile Sales Consultant
BestBuy
05.2010 - 04.2020
Logistics Specialist/ Transport Operator
US Army
11.2008 - 12.2013
High School Diploma -
Franklin K. Lane
Bachelor of Arts - Human Resources Management
Long Island University
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