Samuel Riches
412 East North Pointe Drive Apt 230
Summary
Accomplished Operations Manager with a proven track record at CVS Pharmacy, enhancing operational efficiency and customer satisfaction. Expert in inventory management and team leadership, I excel in fostering employee accountability and building strong customer relations. My adaptability and problem-solving skills have significantly contributed to performance improvements and operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager in Training
CVS Pharmacy
12.2023 - 12.2024
- Assisted the Store Manager in daily operations, including customer transactions, planogram resets, and seasonal aisle setups.
Operations Manager
CVS Pharmacy
04.2022 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Shift Supervisor
CVS Pharmacy
10.2016 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Cashier
CVS Pharmacy
11.2014 - 10.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Strath Haven High School
Wallingford, PA06.2016
Skills
- Store operations
- Operational efficiency
- Brand awareness
- Employee scheduling
- Merchandise planning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Effective leader
- Relationship building
- Customer relations
- Team building
- Interpersonal skills
- Operations management
- Inventory tracking and management
- Professionalism
Timeline
Store Manager in Training
CVS Pharmacy
12.2023 - 12.2024
Operations Manager
CVS Pharmacy
04.2022 - 12.2023
Shift Supervisor
CVS Pharmacy
10.2016 - 04.2022
Cashier
CVS Pharmacy
11.2014 - 10.2016
High School Diploma -
Strath Haven High School
Similar Profiles
Anastasios DonesAnastasios Dones
Pharmacist at CVS – CVS PharmacyPharmacist at CVS – CVS Pharmacy
Faiza AliFaiza Ali
Certified Pharmacy Technician at Giant Pharmacy & CVS PharmacyCertified Pharmacy Technician at Giant Pharmacy & CVS Pharmacy
Carmen D Cintrón MarreroCarmen D Cintrón Marrero
Customer Service at CVS Pharmacy/Caribe Pharmacy HoldingCustomer Service at CVS Pharmacy/Caribe Pharmacy Holding