Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Samuel Z. Boakai Jr.

Baltimore

Summary

Accomplished retail Asset Protection leader with multi-unit experience across full-line, Rack, off-price, and fulfillment center environments. Recognized for driving innovation, fostering strong relationships, resolving conflicts, and leading investigations. Adept at developing high-performing teams, reducing shrink, mitigating risk, and improving compliance. Proven ability to build strategic partnerships with law enforcement, property managers, and internal stakeholders.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Asset Protection Manager

Nordstrom Inc.
05.2024 - Current
  • - Reduced shrink from 5.25% to 2.77% in Cycle 1, ranking 7th out of 52 stores.
  • - Enforced Loss Prevention procedures and ensured store safety.
  • - Coached external apprehension practices and managed investigations.
  • - Led business planning and resource optimization.

Loss Prevention Manager

Nordstrom Inc.
12.2018 - 05.2024
  • - Reduced shrinkage by 35% over one year with strategic LP initiatives.
  • - Delivered safety and loss prevention training, increasing protocol adherence by 30%.
  • - Conducted thorough investigations, achieving a 70% case closure rate.
  • - Improved team performance by 60% through targeted mentorship.
  • - Ensured 100% operational readiness in audits and enhanced compliance.
  • - Recognized as 'Top Performer in Loss Prevention' in 2003.

Loss Prevention Manager

Nordstrom Inc.
05.2014 - 12.2018
  • - Cut shrink by 75% through targeted strategies and staff training.
  • - Managed two stores with a team of 15 AP agents and 2 investigators.
  • - Achieved an 80% case closure rate via detailed investigations.
  • - Enhanced team performance and security protocol compliance.

Loss Prevention Agent

Nordstrom Inc.
12.2011 - 05.2014
  • - Ensured safety of customers and employees.
  • - Conducted investigations and shoplifter apprehensions.
  • - Led training and audits to reduce inventory loss.
  • - Maintained strict confidentiality during all operations.

Loss Prevention Officer

Marriott International
06.2010 - 03.2011
  • - Assisted guests with room access and safety concerns.
  • - Monitored CCTV, alarms, and fire safety systems.
  • - Conducted hazard inspections and responded to incidents.
  • - Compiled reports and daily LP summaries.

Intern

Baltimore City Police Department – Northwest District
04.2010 - 06.2010
  • - Monitored CCTV operations.
  • - Assisted with report writing and investigations.
  • - Supported search, seizure, and arrest procedures.

Education

Bachelor of Science - Criminal Justice

Coppin State University
05.2013

Associate of Science - Criminal Justice

Community College of Baltimore City
05.2011

Skills

  • Relationship Building & Compliance Assessment
  • Conflict Resolution
  • Influence
  • Internal/External Investigations
  • Strategic Planning & Execution
  • Team Development & Mentorship
  • ORC Mitigation & Law Enforcement Liaison
  • Risk & Compliance Assessment
  • Shrink Reduction Programs
  • Interview & Interrogation Techniques
  • Operational Audits & Legal Support
  • Legal Support

Certification

Wicklander-Zulawski Interview & Interrogation (Basic & Advanced)

Timeline

Asset Protection Manager

Nordstrom Inc.
05.2024 - Current

Loss Prevention Manager

Nordstrom Inc.
12.2018 - 05.2024

Loss Prevention Manager

Nordstrom Inc.
05.2014 - 12.2018

Loss Prevention Agent

Nordstrom Inc.
12.2011 - 05.2014

Loss Prevention Officer

Marriott International
06.2010 - 03.2011

Intern

Baltimore City Police Department – Northwest District
04.2010 - 06.2010

Bachelor of Science - Criminal Justice

Coppin State University

Associate of Science - Criminal Justice

Community College of Baltimore City

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Samuel Z. Boakai Jr.