Samuel (Sammy) Hall, Jr
Glenwood,MD
Summary
I am a dedicated, diligent employee who prioritizes a healthy and cooperative work environment. Whether it be providing satisfaction through my own work or via leading a team, I maintain a clean and functional workplace that strives to leave customers and clients with a positive view on the service I or my team provided.
I am willing to learn and accomplish all job requirements to the best of my ability. I strive for efficiency both in time management and resources used. I emphasize customer satisfaction and experience alongside respect and collaboration with my fellow team members.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled opening, midday and closing cash transactions and safe related work.
- Handle technical issues involving projectors, auditorium issues and other related machinery
- Supervised between 3-7 floor staff per shift at any given time
Floor Staff Member
Cinemark Theaters
08.2023 - 09.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
Floor Staff Member
Regal Theater
05.2021 - 08.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day's business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
- Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Team Lead
Regal Theater
06.2022 - 11.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Opened and closed the theater to prepare for daily operations and close down daily operations.
- Handled opening, midday and closing cash transactions and safe fund counting during opening and closing shifts.
- Maintained a clean work environment via directing floor staff and assisting in similar cleaning tasks
- Supervised 3-7 floor staff on average during a given work day
Food Warehouse Associate
Pensacola Christian College Inc.
08.2019 - 04.2021
- Prepared orders for shipment by picking and packing food.
- Consistently lifted materials weighing as much as 60 pounds.
- Successfully navigated large shipments of food through tight spaces and busy facilities.
- Drove pallet jacks to move materials.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of food.
- Maintained clean, orderly work environment free of hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking food.
- Delivered packaged food to the cafeterias on the campus.
Education
Pastoral Ministries - Pastoral Studies
Pensacola Christian College
Pensacola, FLHigh School Diploma -
Accelerated Christian Education
Homeschool05.2019
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
- Workload Management
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Multitasking Abilities
- Time Management
- Organizational Skills
- Active Listening
- Attention to Detail
Timeline
Assistant Manager
Cinemark Theaters
09.2023 - Current
Floor Staff Member
Cinemark Theaters
08.2023 - 09.2023
Team Lead
Regal Theater
06.2022 - 11.2022
Floor Staff Member
Regal Theater
05.2021 - 08.2023
Food Warehouse Associate
Pensacola Christian College Inc.
08.2019 - 04.2021
Pastoral Ministries - Pastoral Studies
Pensacola Christian College
High School Diploma -
Accelerated Christian Education
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