Sanaa Campbell
Baltimore
Summary
Compassionate and attentive customer service representative skilled in problem resolution and active listening. Known for building trust with customers and contributing to team success, ready to enhance service quality and operational efficiency. Detail-oriented professional with a strong background in customer relationship management and team collaboration. Experienced in training new staff and managing time effectively to ensure smooth operations in fast-paced environments. Dedicated customer service associate with proven skills in active listening and problem resolution. Committed to enhancing customer experiences through effective communication and team collaboration.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa
Towson
08.2024 - Current
- Assisted team members in training new staff on operational procedures.
- Followed strict procedures for food handling, hygiene, and workplace safety to reduce risk and promote public health.
- Practiced clear, calm communication and active listening to understand needs and resolve concerns efficiently.
Sales Advisor
H&M Retail
Towson
11.2024 - 01.2025
- Assisted customers in selecting clothing and accessories to enhance their shopping experience.
- Provided one-on-one assistance to individuals by actively listening to their needs and offering appropriate solutions.
- Built trust through honest recommendations and ethical service.
- Managed time effectively while balancing multiple customers and tasks.
- Followed store policies and safety procedures consistently.
Customer Service Associate
Wawa
Mount Laurel
08.2022 - 08.2023
- Followed strict procedures for food handling, hygiene, and workplace safety to reduce risk and promote public health.
- Maintained a clean, safe, and organized environment in compliance with health, sanitation, and safety standards.
- Collaborated closely with team members to ensure smooth operations during high-pressure shifts
Customer Service Associate
McDonald's
South Plainfield
08.2020 - 02.2021
- Processed customer orders accurately using point-of-sale systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained cleanliness and organization in dining and kitchen areas.
- Resolved customer complaints promptly while ensuring positive experiences.
- Greeted customers, assessing needs to provide tailored service.
- Kept work area neat, clean, and consistently well-stocked.
- Delivered friendly, efficient service during peak meal times.
- Prepared food items in compliance with safety and quality standards.
Education
Bachelor of Science - Nursing
Morgan State University
Baltimore, MD12-2027
Skills
- Time management
- Attention to detail
- Problem resolution
- Customer relationship management (CRM)
- Team collaboration
- Active listening
- Compassion and empathy
- Collaboration and cooperation
- Communication
References
References available upon request.
Timeline
Sales Advisor
H&M Retail
11.2024 - 01.2025
Customer Service Associate
Wawa
08.2024 - Current
Customer Service Associate
Wawa
08.2022 - 08.2023
Customer Service Associate
McDonald's
08.2020 - 02.2021
Bachelor of Science - Nursing
Morgan State University