Sandip Patel
Laurel
Summary
Resourceful Bulk Customer Representative known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, order processing, and inventory control. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery to clients.
Skilled in managing large scale customer accounts, with background as Bulk Customer Representative. Experience includes maintaining good relationships with high volume customers, resolving complex queries efficiently, and ensuring timely delivery of bulk orders. Strengths lie in excellent organizational skills, strong communication abilities, and a customer-centric approach. Demonstrated impact by increasing customer satisfaction rates through effective problem resolution and proactive service.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
14
14
years of professional experience
Work History
Bulk Customer Representative
PepsiCo
Columbia
11.2024 - Current
- Handled customer inquiries and provided product information.
- Processed bulk orders using internal order management systems.
- Coordinated delivery schedules with logistics teams for timely shipments.
- Assisted customers in resolving issues and complaints effectively.
- Collaborated with sales team to identify customer needs and preferences.
- Educated customers on product features and promotions regularly.
- Resolved customer complaints promptly and professionally.
General Manager
Dunkin Donuts & Baskin Robbins
Bel Air
10.2020 - 11.2024
- Oversaw daily operations to ensure efficient service and quality standards.
- Managed inventory levels and placed orders for supplies as needed.
- Trained and mentored staff to improve service skills and operational efficiency.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Operations Manager
Liquor Store
Bridgeport
10.2011 - 09.2020
- Managed daily operations of a busy liquor store environment.
- Oversaw inventory management and replenishment processes.
- Trained and supervised staff on customer service protocols.
- Implemented safety standards and compliance measures effectively.
- Resolved customer inquiries and complaints efficiently.
- Maintained cleanliness and organization of the store layout.
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Education
Bachelor of Commerce - Accounting
C U Shah College
Ahmedabad06-1999
Skills
- Order processing
- Inventory management
- Customer service
- Logistics coordination
- Product knowledge
- Relationship building
- Staff training
- Data analysis
- Team leadership
- Sales collaboration
- Complaint resolution
- CRM software experience
- Competitive analysis
- Competitor monitoring
- Supplier relationship management
- Territory management
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Bulk Customer Representative
PepsiCo
11.2024 - Current
General Manager
Dunkin Donuts & Baskin Robbins
10.2020 - 11.2024
Operations Manager
Liquor Store
10.2011 - 09.2020
Bachelor of Commerce - Accounting
C U Shah College