Sandra Bontrager
Upper Marlboro
Summary
Dynamic marketing lead with a proven track record at Chick-Fil-A, excelling in customer service and teamwork. Adept at enhancing operational efficiency and training staff, I leverage strong problem-solving skills and attention to detail to drive results. Committed to fostering a positive environment while achieving organizational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Marketing Lead
Chick-Fil-A Restaurant
District of Columbia
10.2023 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Back of House Team Member
Chick-Fil-A Restaurant
Ft. Totten, Washington DC
08.2022 - 06.2023
- Maintained cleanliness and order in kitchen areas to meet health standards.
- Supported team members during busy periods to enhance service efficiency and customer satisfaction.
- Operated kitchen equipment according to safety procedures and regulations.
- Prepared and assembled food items following company standards for quality and presentation.
- Acquired comprehensive knowledge of menu items to effectively respond to customer inquiries and improve service experience.
Manager
McDonald's
Washington, DC
07.2012 - 07.2022
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and service delivery.
- Implemented efficiency initiatives, reducing wait times during peak hours.
- Managed inventory levels, coordinating supply orders to optimize stock availability.
- Developed staff schedules, balancing labor costs with operational needs effectively.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
Shipping Accountant
Cargo Center, Angola
Luanda, Angola
02.2008 - 11.2011
- Managed financial reporting processes ensuring compliance with local regulations and international standards.
- Developed and implemented efficient bookkeeping practices to enhance accuracy and reduce discrepancies.
Informatics Teacher
United Methodist Church
Luanda, Angola
01.1997 - 2003
- Developed engaging lesson plans aligned with curriculum objectives.
- Facilitated classroom discussions that encouraged student participation and critical thinking.
- Implemented assessment tools to evaluate student progress and adapt teaching methods accordingly.
Education
CDA Associate - Kindergarten And Preschool Education
BRIYA
Washington, DCHigh School Diploma -
Education Institute
Luanda, Angola06-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Calm under pressure
- Time management
Languages
English
Elementary
Certification
Food Safety
Timeline
Marketing Lead
Chick-Fil-A Restaurant
10.2023 - 02.2026
Back of House Team Member
Chick-Fil-A Restaurant
08.2022 - 06.2023
Manager
McDonald's
07.2012 - 07.2022
Shipping Accountant
Cargo Center, Angola
02.2008 - 11.2011
Informatics Teacher
United Methodist Church
01.1997 - 2003
CDA Associate - Kindergarten And Preschool Education
BRIYA
High School Diploma -
Education Institute