Summary
Overview
Work History
Education
Skills
Profileurl
Traits
Accomplishments
Languages
Timeline
Generic

Sandra Connelly

Essex

Summary

I am a very caring and outgoing person, and I am also very respectful to others

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Mart Kraft
10.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Lockbox specialist

Physician Support Services
02.2005 - 05.2007
  • Performed regular audits on processed payments, identifying discrepancies or errors for immediate correction or escalation as needed.
  • Facilitated smooth communication between cross-functional teams, ensuring seamless integration of lockbox processes within the organization''s broader operations
  • Participated in process improvement projects aimed at enhancing lockbox service delivery while minimizing costs incurred by the organization.

Pharmacy Technician

CVS Caremark
03.2003 - 05.2005
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Customer Service Representative

Walmart
06.1998 - 04.2002


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

HIGH_SCHOOL -

Patapsco school for the Arts
Dundalk, MD
06.1992

Skills

  • Decision Making
  • Resolved Customer Complaints
  • Multitasking
  • Customer Service skills
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor

Profileurl

https://www.jobcase.com/p/sandra.swearingen9

Traits

  • Communicator, I am able to effectively and respectfully communicate with superiors, colleagues, and staff.
  • Flexible, I am able to adapt to new requirements, situations, or environments.
  • Friendly, I am cheerful, kind, polite, and interested in what others have to say.
  • Dependable, I can be counted on to complete whatever task, objective, or job is needed.
  • Dedicated, I am committed to the company's success and loyal to the people and things I believe in.

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Mart Kraft
10.2024 - 12.2024

Lockbox specialist

Physician Support Services
02.2005 - 05.2007

Pharmacy Technician

CVS Caremark
03.2003 - 05.2005

Customer Service Representative

Walmart
06.1998 - 04.2002

HIGH_SCHOOL -

Patapsco school for the Arts
Sandra Connelly