Sandra M Hawkes
Gaithersburg
Summary
Extensive experience in software testing and responding to customer requests in a professional manner. Experience with the MS Office Suite and Oracle databases. Able to work with diverse staff and clients to achieve objectives. Strong experience working within assigned deadlines to meet objectives.
Overview
19
19
years of professional experience
Work History
Workshop Coordinator
Housing initiative partnership, inc.
01.2018 - 12.2018
- Planned and conducted monthly first- time homeowner workshops.
- Participated in community events to promote the agency and available resources for renters and first- time home buyers.
SR IT TEST ANALYST
FEDERAL RESERVE BOARD OF GOVERNORS
Washington
04.2009 - 10.2016
- Company Overview: WASHINGTON DC
- Improved efficiency of testing procedures for Home Mortgage Data application and other assigned projects.
- Improved test lead times using manual and automated testing that reduced staff required to achieve monthly and annual goals.
- WASHINGTON DC
Process Improvement Consultant
GEICO Insurance Company
Washington
05.2007 - 04.2009
- Company Overview: Washington DC
- Documented and implemented automated test processes for auto insurance applications that resulted in 40% increase in staff efficiency.
- Washington DC
SR IT TEST CONSULTANT
FANNIE MAE CORPORATION
Washington
01.2000 - 05.2007
- Company Overview: Washington DC
- Documented and implemented test improvement methods and strategies that decreased test lead times by 50% for all assigned mortgage related applications.
- Washington DC
SR QA ANALYST
NASD/NASDAQ Stock Market, Inc./FINRA
Rockville
- Company Overview: Rockville MD
- Documented and implemented test improvement methods and strategies that decreased test lead times by 50% for all assigned applications in support of stock market mission.
- Rockville MD
Senior Administrator for billing systems
IBM Corporation
Bethesda
- Exceeded accounts receivables and order processing objectives for entire region by 120% that resulted in IBM Means Service Award.
Education
B.S. - Business Management
Canisius College
Buffalo, NYSkills
- Process documentation and quality assurance
- Team collaboration and facilitation
- Problem solving and continuous improvement
- Attention to detail and detail-oriented approach
- Stakeholder engagement and relationship management
- New system implementation
- Strong work ethic
Community Service
- Campaign Volunteer, Laurie Ann Sayles, 2017
- Participant, Senior Leadership Program Montgomery County Maryland, 2017-2018
- Board of Directors, Rainbow Place Shelter, Rockville, MD, 08/01/18, 12/31/19
Timeline
Workshop Coordinator
Housing initiative partnership, inc.
01.2018 - 12.2018
SR IT TEST ANALYST
FEDERAL RESERVE BOARD OF GOVERNORS
04.2009 - 10.2016
Process Improvement Consultant
GEICO Insurance Company
05.2007 - 04.2009
SR IT TEST CONSULTANT
FANNIE MAE CORPORATION
01.2000 - 05.2007
Senior Administrator for billing systems
IBM Corporation
SR QA ANALYST
NASD/NASDAQ Stock Market, Inc./FINRA
B.S. - Business Management
Canisius College