Sandra Noland
Huntingtown
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling numerous projects and tasks at one time with accuracy and efficiency. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Server/Front of House Employee
All American Steakhouse And Sports Theater
Edgewater
01.2024 - Current
- Delivered exceptional customer service to foster guest loyalty and satisfaction.
- Provided exceptional service to high volume of daily customers.
- Addressed guest inquiries and resolved issues to enhance overall dining experience.
- Upsold menu items to enhance guest experience and maximize sales opportunities.
- Processed payments efficiently using point-of-sale systems.
- Monitored daily sales for each server to ensure precise calculations of tips and owed amounts.
- Handled and separated the appropriate amount of money to be given to tipped employees
- Reviewed and recorded daily revenue figures to maintain accurate financial records.
Retail Associate/Social Media Coordinator
The Painted Cottage
Edgewater
11.2023 - 06.2024
- Maintained organized displays to enhance product visibility and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock inventory and manage stock levels.
- Participated in store events to promote new products and seasonal sales.
- Resolved customer complaints in a professional manner.
- Developed engaging content for social media platforms to enhance brand presence.
- Coordinated social media campaigns across multiple channels to increase audience engagement.
- Monitored social media trends and competitor activities to inform strategy adjustments.
Server/Front of House Employee
Ledo Pizza & Pasta
Chesapeake Beach
04.2021 - 12.2023
- Took orders accurately and communicated them to the kitchen staff.
- Managed guest inquiries and resolved issues promptly and courteously.
- Processed payments efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service procedures.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD 01.2025 - 06.2026
Huntingtown High School
Huntingtown, MDSkills
- Point-of-sale operations
- Customer service
- Problem resolution
- Multitasking and organization
- Effective communication
- Team collaboration
- Social media marketing
- Financial analysis
Timeline
Bachelor of Science - Finance
University of Maryland Global Campus
01.2025 - 06.2026
Server/Front of House Employee
All American Steakhouse And Sports Theater
01.2024 - Current
Retail Associate/Social Media Coordinator
The Painted Cottage
11.2023 - 06.2024
Server/Front of House Employee
Ledo Pizza & Pasta
04.2021 - 12.2023
Huntingtown High School