Sandra Taylor
New Carrollton
Summary
Dynamic guest service professional with a proven track record at Security, Athletic Facilities & Event Management, excelling in high-quality customer support and conflict resolution. Recognized for enhancing guest satisfaction through exceptional service and effective communication, while ensuring safety and compliance. Skilled in managing multiple tasks and fostering a positive atmosphere during events.
Overview
39
39
years of professional experience
Work History
Guest Service
Security, Athletic Facilities & Event Management
09.2019 - 12.2021
- Provided directions and assistance to guests navigating the venue for various events, minimizing confusion and enhancing overall satisfaction.
- Handled guest complaints professionally, resolving issues promptly to ensure guest satisfaction.
- Assisted guests with special needs, ensuring a comfortable and enjoyable experience during their visit.
- Closely monitored crowd behavior during events, intervening when necessary to uphold safety standards and maintain a positive atmosphere.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Maintained professional demeanor to represent venue and create positive impression.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Maintained an extensive knowledge of venue policies, procedures, and offerings to provide accurate information to guests upon inquiry.
- Collaborated with other staff members to maintain a clean, safe, and organized facility for guests.
- Enhanced guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
Senior Information Management Officer
Central Intelligence Agency
09.1982 - 01.2018
- Oversaw the design and implementation of a robust information architecture, resulting in improved data accessibility and accuracy.
- Communicated regularly with senior leadership regarding the status of ongoing information management initiatives, providing updates as necessary on key performance indicators or project milestones.
- Maintained detailed documentation of all information management-related policies, procedures, and best practices to ensure consistent application across the organization.
- Ensured data integrity and security through rigorous quality control measures and adherence to best practices.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
Education
Business Administration For Collegiate Studies
Mc Kinley Technology High School
Washington, DC06-1982
Skills
- Exceptional customer support
- Workplace safety awareness
- Team Collaboration
- Communication Skills
- Conflict Resolution
- Strong attention to detail
Achivements
Successfully managed crowd flow during high-attendance events, improving guest satisfaction rating by 30%.
Received multiple commendation for exceptional management and customer service skills.
Mentored, coached and trained numerous employees, enhancing service and standards.
Timeline
Guest Service
Security, Athletic Facilities & Event Management
09.2019 - 12.2021
Senior Information Management Officer
Central Intelligence Agency
09.1982 - 01.2018
Business Administration For Collegiate Studies
Mc Kinley Technology High School
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