Sandro Reyes
Auckland
Summary
Friendly and approachable with a positive attitude perfectly suited for customer service. Foundational understanding of food safety standards and hospitality protocols, as well as basic cash handling and point-of-sale system skills. Capable of enhancing customer experiences and maintaining high service standards. Strong interpersonal skills and genuine interest in hospitality, keen to learn and grow in a dynamic environment. Ability to quickly pick up food safety standards and service techniques. Excellent communication and teamwork skills. Ready to use and develop customer service and organizational skills in desired position role.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Naumi Auckland Hotel
03.2023 - Current
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Improved customer satisfaction by quickly addressing and resolving any complaints or concerns.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Food and Beverage Attendant
Park Hyatt Auckland Hotel
06.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs
- Greeted and seated guests to provide friendly and welcoming experience, also menus upon arrival to dining room
- Addressed customer complaints and inquiries to verify satisfaction
- Answered customer questions about food and beverage items and assisted with menu selections
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock
- Balanced multiple tasks simultaneously during peak hours without sacrificing service quality or attention to detail
- Participated in staff meetings, contributing valuable insights to improve daily operations and address ongoing challenges
- Coordinated with other departments for successful event execution, enhancing guest satisfaction
- Promoted special events and discounts to guests, boosting overall revenue
- Set up continental buffet for breakfast and special occasions and event
- On a daily basis, setting up dining tables for the required number of guest reservations
- Engaged in suggestive selling and other sales techniques
Restaurant Waiter
Takapuna Beach Café Ltd.
11.2018 - 06.2022
- Assign as a Duty Manager
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Cultivated warm relationships with regular customers
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
- Answered customers' questions, recommended items, and recorded order information
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Explained menu items and suggested appropriate options for food allergy concerns
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Increased sales significantly by upselling higher-end products to customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Carried out complete closing duties to keep restaurant working efficiently and restaurant ready for next day
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Cultivated warm relationships with regular customers.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Quick Service Attendant
Walt Disney World Parks and Resorts
08.2017 - 05.2018
- Worked in the Ice Cream Parlor
- Handling and Engaging in at least 2000 per day for 10, 000guest in Magic Kingdom
- Greeted incoming customers and provided reliable, friendly customer service
- Processed sales transactions for cash, debit and credit purchases
- Maintained menu knowledge to provide recommendations and answers to customer questions
- Provided details on seasonal flavor availability, ice cream source, allergens and specials
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment
- Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers
- Kept kitchen, counter and dining areas cleaned and sanitized
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Managed timely and effective replacement of damaged or missing products
- Filled out daily shift log to record amount of food prepared, used and leftover
Food and Beverage Attendant
Sky City Entertainment Group
12.2013 - 02.2017
- Provided friendly, courteous service to create memorable moments for guests
- Arranged linens and table settings according to seating plan and event theme
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Executed synchronized meal service simultaneously serving multiple guests
- Monitored dietary restrictions and served guests with special needs
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Checked identification for minimum age for sale of alcoholic beverages
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Circulated appetizer and drink trays smoothly around events to offer selections to guests
- Fostered enjoyable event atmosphere through friendly guest interactions
- Served appetizers, delivered entrees and refilled beverages for banquet guests
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Monitored temperature of cases, shelves and storage areas and reported failures to manager
Education
Bachelor of International Hospitality Management - Food & Beverage, Hotel Management Simulation, Hospitality Sales & marketing, Hospitality Strategic Management, Service Management for Hospitality, International Food & Beverage Management
Auckland University of Technology
12.2016
Skills
- Food and Beverage Service
- Customer Service and Rapport
- Cool Under Pressure
- Dining Room Cleaning and Upkeep
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Specials Promotion and Upselling
- Guest Satisfaction
- Allergy Management
- Cleanliness Standards
- Multitasking Abilities
- Guest Interaction
Timeline
Food and Beverage Attendant
Naumi Auckland Hotel
03.2023 - Current
Food and Beverage Attendant
Park Hyatt Auckland Hotel
06.2022 - Current
Restaurant Waiter
Takapuna Beach Café Ltd.
11.2018 - 06.2022
Quick Service Attendant
Walt Disney World Parks and Resorts
08.2017 - 05.2018
Food and Beverage Attendant
Sky City Entertainment Group
12.2013 - 02.2017
Bachelor of International Hospitality Management - Food & Beverage, Hotel Management Simulation, Hospitality Sales & marketing, Hospitality Strategic Management, Service Management for Hospitality, International Food & Beverage Management
Auckland University of Technology
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