Sangeetha Chandrasekaran

Responsibilities

• Ensured high quality customer service and follow up on the execution of the client's request.
• Initiated proactive steps for resolving the queries with proper inter departmental coordination with 0% escalations and 100% service quality maintenance.
• Maintained professional conduct by staying calm when addressing unhappy or angry customers.
• Promoted new products and services to the clients and channelizing their funds into proper Investment.
• Regular touch base with clients through email and phone.
• Handled Asset Servicing by providing proper guidance and solution from loan processing till closure.
• Adherence to the bank policy and also meeting regulatory requirements for process and compliance.
• Mentored junior staff members in their professional development by offering guidance in their assigned roles.

Accomplishments

• Increased level of client satisfaction at the branch, thereby increasing the retention of client base.
• Received Star award two times for the completion of maximum sales on time.
• Top performer in customer service assessment.