Sang Kook Ra
Rockville,Maryland
Overview
29
29
years of professional experience
Work History
Hardwood Floor Specialist
Self
07.2004 - Current
- Supplied accurate measurements and estimates for projects.
- Followed blueprint or instructions to achieve lay patterns, specialty grains and other surface finishes.
- Inspected floors for smoothness.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Installed millions of square feet of flooring products ranging from vinyl, engineered to solid hardwood flooring.
- Customs installation from medallions to borders and infilling.
Bank Teller
Bank of America
11.2002 - 07.2003
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
NOC Technician
American Tower
09.2000 - 10.2002
- Maintained thorough understanding of local area and wide area networking and components.
- Monitored tower sites through the US for outages and Issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
NOC Technician
Eglobe Transglobal
09.1999 - 09.2000
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Supported users both local and by phone with problem resolution and education.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
Customer Service Representative
Startec Global Communications
01.1997 - 09.1999
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Engineering
University of Maryland, College Park
College Park, MDHigh School Diploma -
Rockville High School
Rockville, MD05-1996
Skills
- Customer consultation
Timeline
Hardwood Floor Specialist
Self
07.2004 - Current
Bank Teller
Bank of America
11.2002 - 07.2003
NOC Technician
American Tower
09.2000 - 10.2002
NOC Technician
Eglobe Transglobal
09.1999 - 09.2000
Customer Service Representative
Startec Global Communications
01.1997 - 09.1999
No Degree - Engineering
University of Maryland, College Park
High School Diploma -
Rockville High School