Saniyah Mullen
Ft. Washington
Summary
Dynamic and results-oriented professional with a proven track record at Pgcmls and Icon Attractions. Excelled in enhancing customer satisfaction, and maintaining high-quality service standards. Skilled in organization and verbal communication, adept at fostering team cohesion and improving operational efficiency. Demonstrated ability to exceed performance goals and contribute to team success.
Overview
2
2
years of professional experience
Work History
Library Intern
Pgcmls
07.2022 - 08.2022
- Managed interlibrary loan requests between institutions, ensuring timely delivery of materials to requesting users.
- Offered reading recommendations based on patron interests or requests, promoting continued engagement with literature.
- Conducted inventory of library holdings, updating the catalog system for greater accuracy.
- Enhanced library user experience by providing efficient and friendly customer service.
- Organized library materials for easier access, maintaining a clean and welcoming environment for users.
- Assisted patrons with research inquiries, guiding them to appropriate resources and materials.
Clerical Aide
Pgcmls
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Trained new interns in library policies and procedures, fostering a supportive work environment for all team members.
- Assisted librarian colleagues in weeding outdated or damaged materials from the collection while recommending suitable replacements.
- Created visually appealing displays showcasing featured books or highlighting specific genres/themes within the collection.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
Photobooth Attendant
Icon Attractions
05.2024 - 07.2024
- Delivered high-quality photos by maintaining and troubleshooting equipment regularly.
- Contributed to the company''s growth by consistently exceeding client satisfaction expectations.
- Streamlined photo printing process with proper software usage, resulting in faster turnaround times for guests.
- Maintained clean and organized booth area, creating an inviting atmosphere for guests.
- Assisted clients in customizing their photo print layouts for a unique keepsake tailored to their event theme or branding requirements.
Education
Bachelors Of Arts - Theatre
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Suitland High School
District Heights, MD05.2024
Skills
- Copying documents
- Maintaining office supplies
- File organization
- Work prioritization
- Organization
- Positive attitude
- Verbal and written communication
- Dedicated team player
- Verbal communication
- Team bonding
- Clerical support
Timeline
Photobooth Attendant
Icon Attractions
05.2024 - 07.2024
Clerical Aide
Pgcmls
10.2022 - Current
Library Intern
Pgcmls
07.2022 - 08.2022
Bachelors Of Arts - Theatre
Prince George's Community College
High School Diploma -
Suitland High School
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