Experienced customer service with a friendly personality known for being very helpful when communicating with customers. Able to get a long with a majority of people and solve disputes with a calm demeanor.
Overview
4
4
years of professional experience
Work History
Server
Fruition 135th
Baltimore, MD
02.2026 - Current
Coordinated with kitchen staff to ensure food was to the guest satisfaction.
Handled guest's complaints and reported feedback to management and kitchen staff.
Improved restaurant presence using social media.
Built relations with guests gaining repeat visitors.
Server
Birroteca
Baltimore MD
05.2024 - 12.2025
Dealt with wine pairing recommendations.
Delivered entrees and refills.
Maintained clean, organized sections by resetting tables and following sanitation procedures.
Server
Chili's
Baltimore, MD
10.2022 - 04.2024
Greeted guests promptly and delivered attentive table service in a fast-paced dining environment.
Recommended beverage and dinner options to upsell.
Communicated and built relations with guests.
Resolved confrontations with angry/aggressive guests.