Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Santiago Miranda

BALTIMORE

Summary

Experienced customer service with a friendly personality known for being very helpful when communicating with customers. Able to get a long with a majority of people and solve disputes with a calm demeanor.

Overview

4
4
years of professional experience

Work History

Server

Fruition 135th
Baltimore, MD
02.2026 - Current
  • Coordinated with kitchen staff to ensure food was to the guest satisfaction.
  • Handled guest's complaints and reported feedback to management and kitchen staff.
  • Improved restaurant presence using social media.
  • Built relations with guests gaining repeat visitors.

Server

Birroteca
Baltimore MD
05.2024 - 12.2025
  • Dealt with wine pairing recommendations.
  • Delivered entrees and refills.
  • Maintained clean, organized sections by resetting tables and following sanitation procedures.

Server

Chili's
Baltimore, MD
10.2022 - 04.2024
  • Greeted guests promptly and delivered attentive table service in a fast-paced dining environment.
  • Recommended beverage and dinner options to upsell.
  • Communicated and built relations with guests.
  • Resolved confrontations with angry/aggressive guests.

Education

High School Diploma -

La Plata High School
La Plata

Skills

  • Guest relations
  • Customer service
  • Relationship management
  • Cash handling
  • Performance improvement
  • Team worker

Accomplishments

  • Head server at Fruition at 135th
  • Trained new servers

Timeline

Server

Fruition 135th
02.2026 - Current

Server

Birroteca
05.2024 - 12.2025

Server

Chili's
10.2022 - 04.2024

High School Diploma -

La Plata High School
Santiago Miranda