SARA GULLEY
Upper Marlboro
Summary
Motivated professional with the ability to pay attention to detail and meet deadlines in a fast-paced working environment. Seeking a data entry/administrative position with the potential for growth that will allow me to use my training and experience to fulfill the mission of the organization. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Excel in communication, adaptability, and teamwork to achieve goals and exceed expectations.
Overview
6
6
years of professional experience
Work History
Local Hire Agent; Customer Service Representative
Federal Emergency Management Agency
Hyattsville
09.2022 - Current
- Assist disaster survivors with individual and household programs, and other recovery assistance by completing initial registrations and incomplete registrations for Presidentially declared disasters.
- Provide customer service assistance through helpline for the appropriate course of action to resolve post registration application status, updates, and referrals by reviewing the case and utilizing disaster specific guidelines, and standard operating procedures.
- Conduct verification activities to determine eligibility of applicants for disaster assistance.
K-12 Substitute Teacher
St.Marys County Public School
Lexington Park
10.2021 - 09.2022
- Interpret and carry out lesson plans left by absent full-time teacher to ensure students have a fulfilling learning experience.
- Maintain discipline in the classroom and foster a safe, productive learning environment in accordance with school policies.
- Compile report for teacher that includes student attendance, lesson plan progress, disciplinary actions, and positive developments.
Front End Receptionist
FEMA
Forestville
06.2019 - 10.2021
- Served as first point of contact for office visitors and telephone inquiries.
- Assembled and distributed documents, manuals, and materials efficiently.
- Established and maintained comprehensive records related to company operations.
- Prepared correspondence, including letters, memos, and emails for management team.
- Greeted visitors and directed them to appropriate departments at FEMA.
- Managed incoming phone calls, routing inquiries to relevant staff members.
- Scheduled appointments and coordinated meetings across various teams.
- Collaborated with colleagues to enhance office procedures and improve efficiency.
Education
Certificate - Medical Administration
FORTIS COLLEGE
Landover, Maryland06.2021
High School Diploma -
ST. CHARLES HIGH SCHOOL
Waldorf, Maryland05.2019
Skills
- Time management
- Multitasking
- Attention to detail
- Microsoft Excel and Word proficiency
- Fast-paced adaptability
- Professional communication
- Critical thinking
- Team collaboration
- Conflict resolution
- Project coordination
- Documentation accuracy
- Financial document preparation
Timeline
Local Hire Agent; Customer Service Representative
Federal Emergency Management Agency
09.2022 - Current
K-12 Substitute Teacher
St.Marys County Public School
10.2021 - 09.2022
Front End Receptionist
FEMA
06.2019 - 10.2021
Certificate - Medical Administration
FORTIS COLLEGE
High School Diploma -
ST. CHARLES HIGH SCHOOL
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