Sara Hickey
Rockville
Summary
Dynamic professional with extensive experience in customer service and team collaboration, notably at Smoothie King. Proven ability to train employees and enhance service quality while maintaining safety standards. Skilled in conflict resolution and employee training, fostering a motivated team environment that drives sales and customer satisfaction.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
2
2
years of professional experience
Work History
Shift Lead
Smoothie King
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Crew Member
Haagen Dazs
06.2023 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Customer Service Cashier
Strosniders Hardware
10.2022 - Current
- Worked well with teammates and accepted coaching from management team.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Teacher
Young Rembrandts Franchise
09.2023 - 03.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Education
Associate of Arts - Special Education
Montgomery College
Rockville, MD05-2025
High School Diploma -
Winston Churchill High School
Potomac, MD06-2022
Skills
- Classroom management
- Differentiated instruction
- Student assessment
- Conflict resolution
- Customer service
- Team collaboration
- Employee training
- Adaptability strategies
- Team motivation
- Sales proficiency
- Loss prevention
Timeline
Teacher
Young Rembrandts Franchise
09.2023 - 03.2024
Shift Lead
Smoothie King
06.2023 - Current
Crew Member
Haagen Dazs
06.2023 - Current
Customer Service Cashier
Strosniders Hardware
10.2022 - Current
Associate of Arts - Special Education
Montgomery College
High School Diploma -
Winston Churchill High School
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