Sara Powell
Baltimore
Summary
Dynamic operations specialist with a strong background in transportation logistics and project management. Adept at developing streamlined customer-centric processes and improving workflows, driving measurable improvements in efficiency and cost reduction across cross-functional teams.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Director of Transportation
BFG Supply
Baltimore
2026 - Current
- Secured contracts with third-party carriers, increasing transport capacity and reliability.
- Coordinated with suppliers, optimizing shipping schedules and routes for timely deliveries.
- Analyzed transportation costs, identifying key areas for efficiency improvements.
Business Operations Specialist
BFG Supply
Baltimore
2025 - 2026
- Directed enterprise-wide cross-functional project teams, bringing together stakeholders from multiple business functions and organizational levels to drive strategic initiatives, improve collaboration, and deliver measurable business results.
- Collaborated with cross-functional teams to improve workflow and communication, resulting in enhanced project alignment.
- Developed and implemented operational procedures that streamlined processes.
- Designed and implemented customer-to-warehouse alignment strategies to optimize distribution efficiency, reduce transportation costs, and improve service levels.
Director of Customer Service
BFG Supply
Baltimore
2019 - 2025
- Directed customer service strategies to enhance client satisfaction and loyalty.
- Managed a team of representatives to enhance communication and support, improving customer interactions.
- Developed training programs to improve staff skills and service delivery.
- Collaborated with cross-functional teams to align service initiatives with company goals, driving cohesive customer service strategies.
- Led multiple business integration initiatives, onboarding acquired companies and standardizing processes to ensure seamless transitions and business continuity.
Customer Service Lead
BFG Supply
Baltimore
2013 - 2019
- Supervised customer service team to ensure quality support and satisfaction.
- Coordinated with other departments to address customer needs effectively.
- Implemented process improvements to enhance team efficiency and workflow.
Customer Service Lead
Commerce Corp
Baltimore
2005 - 2013
- Led customer service team to resolve inquiries and improve client satisfaction.
- Supervised customer service team to deliver quality support and enhance customer satisfaction.
- Managed escalated issues to ensure timely resolutions for complex customer situations.
- Trained staff on product knowledge and service practices to improve overall service quality.
- Managed scheduling and workflow for customer service representatives.
Education
Goucher College
Towson, MDSkills
- Transportation logistics
- Freight optimization
- Operational efficiency
- Workflow improvement
- Project management
- Effective communication
- Strategic planning
- Process development
- Cross-functional collaboration
Certification
- Green Belt, Lean Six Sigma
Timeline
Director of Transportation
BFG Supply
2026 - Current
Business Operations Specialist
BFG Supply
2025 - 2026
Director of Customer Service
BFG Supply
2019 - 2025
Customer Service Lead
BFG Supply
2013 - 2019
Customer Service Lead
Commerce Corp
2005 - 2013
Goucher College