Sara Preston
13705 Westernport Road Grantsville
Summary
Accomplished Admission Director at Devlin Manor Nursing and Rehabilitation, adept in registration paperwork and technology integration. Demonstrated expertise in enhancing customer loyalty through empathetic service at Continuum Global Solutions. Proven multitasking ability and exceptional communication skills ensure streamlined operations and positive outcomes, with a commitment to detail and reliability.
Overview
17
17
years of professional experience
Work History
Admission Director
Devlin Manor Nursing and Rehabilitation
04.2022 - Current
- Receive all admission calls, emails and faxes from referral sources for assigned markets or referrals. Obtain all required patient, insurance, clinical documentation. Review and index all records on the referral within the admissions application.
- Ensure an immediate response to phone, fax and walk- inquiries and referrals
- Coordinates tour, application, and sales process with customer, families and referrers
- Maintain statistics indicating potential client flow, pending and lost inquiries, denials, hospital discharges, and marketing information
Customer Service Representative
Continuum Global Solutions
09.2021 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Judiciary Clerk
Maryland District Court
07.2021 - 09.2021
- Conducted legal research to support judges'' rulings, providing vital information on relevant precedents and statutes.
- Provided exceptional customer service to litigants seeking assistance with legal procedures or documentation requirements at the courthouse.
- Maintained confidentiality of sensitive information by adhering to strict ethical guidelines throughout daily tasks.
- Streamlined communication between judges, attorneys, and other court personnel, promoting effective collaboration and reducing misunderstandings.
Inventory Specialist
Southern States Cooperative
04.2018 - 07.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Completed physical inventory counts each month.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Geriatric Nursing Assistant
Frostburg Village Nursing and Rehabilitation
04.2008 - 07.2021
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Implemented therapeutic interventions as directed by physical therapists, contributing to improved patient outcomes in mobility and functioning.
- Attended continuing education workshops on geriatric nursing best practices, staying up-to-date on latest research findings in the field.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
Education
No Degree - Business Management And Entrepreneurship
Garrett College of Maryland
McHenry,Maryland 05-2025
High School Diploma -
Mountain Ridge High School
Frostburg, MD06-2008
Skills
- Instructional planning
- Sales experience
- Recordkeeping skills
- Recruitment strategies
- Admissions policies
- Attention to detail
- Reliability
- Excellent communication
- Relationship building
- Interpersonal skills
- Goal setting
- Professionalism
- Strategic planning
Timeline
Admission Director
Devlin Manor Nursing and Rehabilitation
04.2022 - Current
Customer Service Representative
Continuum Global Solutions
09.2021 - 03.2022
Judiciary Clerk
Maryland District Court
07.2021 - 09.2021
Inventory Specialist
Southern States Cooperative
04.2018 - 07.2021
Geriatric Nursing Assistant
Frostburg Village Nursing and Rehabilitation
04.2008 - 07.2021
No Degree - Business Management And Entrepreneurship
Garrett College of Maryland
High School Diploma -
Mountain Ridge High School
Similar Profiles
Sharon A OlsenSharon A Olsen
Long-Term Care Registered Nurse at Highland Manor Nursing Home And RehabilitationLong-Term Care Registered Nurse at Highland Manor Nursing Home And Rehabilitation
FELIPE ACEVEDOFELIPE ACEVEDO
Dietary Aide at Grand Manor Nursing & Rehabilitation CenterDietary Aide at Grand Manor Nursing & Rehabilitation Center
Amanda RahnAmanda Rahn
LPN at Forest Manor Nursing And RehabilitationLPN at Forest Manor Nursing And Rehabilitation