Sarah Alvial
Baltimore
Summary
Dedicated Customer Service Worker with over 8 years of experience in enhancing customer experiences and streamlining operations across diverse industries. Expert in verbal and written communication, project planning, and database management, with a knack for innovating solutions to business challenges. Aims to leverage a strong foundation in administrative duties and customer service to drive future success in a dynamic, growth-oriented environment
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Son Of David Congregation
10.2024 - Current
- Manage the congregation calendar, coordinating events and ensuring efficient scheduling.
- Create and design all graphic materials for the congregation, enhancing communication and branding.
- Oversee the pastor’s calendar, ensuring optimal time management and prioritization.
- Serve as the main point of contact for all internal and external inquiries, maintaining a high level of professionalism and responsiveness.
Front Desk Receptionist
The Joint Chiropractic
01.2023 - 10.2024
- Managed front desk operations, overseeing patient registration, appointment scheduling, and multi-line phone systems, ensuring a high level of customer satisfaction.
- Provided administrative support, streamlining day-to-day operations through organization and coordination of appointments and inquiries.
- Effectively communicated with patients and staff, demonstrating strong interpersonal and time management skills.
Server
Ometeo, Long Shot Hospitality
11.2023 - 07.2024
- Delivered high-level customer service, efficiently managing customer interactions and resolving issues in a fast-paced environment.
- Collaborated with team members to ensure smooth operations, demonstrating strong organizational and communication skills.
- Actively addressed and resolved customer concerns, improving satisfaction and contributing to business retention.
Assistant
Spice Kitchen Grill
05.2022 - 11.2023
- Assisted in business operations, contributing to strategic planning and goal execution to improve overall efficiency.
- Managed administrative tasks such as mail handling, scheduling, and organization, ensuring business requirements were met.
- Demonstrated problem-solving skills in daily business challenges, improving processes and contributing to the success of initiatives.
Crew Member
Trader Joe's
01.2017 - 02.2021
- Led cashier operations, facilitating smooth transactions
- Mentored new hires, boosting their proficiency in customer service and sales
- Ensured well-stocked and organized aisles, improving store aesthetics
- Utilized product expertise to make informed recommendations to customers
- Responded to customer concerns, fostering a positive shopping environment.
Social Media Manager
Alvial & Associates
12.2016 - 07.2019
- Spearheaded analysis and reporting of social media and online marketing campaigns
- Crafted engaging marketing content including blogs, promotional materials, and advertisements
- Actively monitored and enhanced the company's online brand presence
- Implemented innovative features to boost brand awareness
- Set and achieved ambitious goals to drive customer retention, brand awareness, and traffic.
Education
Cyber Security & Technology -
Syntax Technology
07-2023
Skills
- Customer Relationship Management
- Administrative Support
- Scheduling and Calendar Management
- Project Planning and Coordination
- Verbal and Written Communication
- Sales Support and Client Retention
- Database Management and Reporting
- Problem-Solving and Strategic Thinking
- Multitasking and Prioritization
- Team Collaboration
Timeline
Administrative Assistant
Son Of David Congregation
10.2024 - Current
Server
Ometeo, Long Shot Hospitality
11.2023 - 07.2024
Front Desk Receptionist
The Joint Chiropractic
01.2023 - 10.2024
Assistant
Spice Kitchen Grill
05.2022 - 11.2023
Crew Member
Trader Joe's
01.2017 - 02.2021
Social Media Manager
Alvial & Associates
12.2016 - 07.2019
Cyber Security & Technology -
Syntax Technology
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