Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Ankeny

Jessup

Summary

Proven track record in enhancing operational efficiency and patient satisfaction at Chesapeake Oncology & Hematology, leveraging strong organization and exceptional customer service skills. Achieved significant improvements in electronic records management and patient scheduling, leading to a marked increase in office productivity. Excelled in HIPAA compliance and relationship building, ensuring a secure and welcoming environment for all patients.

Overview

9
9
years of professional experience

Work History

New Patient Coordinator

Chesapeake Oncology & Hematology
11.2023 - Current
  • Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
  • Implemented an electronic records system that increased overall office productivity and reduced paper waste.
  • Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
  • Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
  • Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
  • Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
  • Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
  • Streamlined incoming referral processes by developing standardized forms that improved accuracy when inputting new patient information into the system.
  • Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
  • Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked with patients to schedule tests and procedures.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Coordinated transportation to get patients to and from medical appointments.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Training Coordinator

Texas Roadhouse
04.2023 - 10.2023
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Coordinated with department leaders to identify training needs and develop targeted solutions.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Created and maintained detailed training records and reports for management review.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Met department budgets by monitoring and reviewing training expenses.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.

Kitchen Manager

Core Life Eatery
09.2020 - 05.2021
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Motivated staff to perform at peak efficiency and quality.

Corporate Trainer

Texas Roadhouse
08.2015 - 08.2020
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Enhanced corporate culture by conducting team-building activities and workshops.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Maintained records on attendance and participation.

Head Service Clerk

Giant Food Stores
03.2015 - 11.2015
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.

Education

Certification - Vet Assistant

Community College Baltimore County
Essex, MD
06.2017

High School Diploma -

Patapsco High School & Center For Arts
Baltimore, MD
05.2015

Skills

  • HIPAA Compliance
  • Strong Organization
  • Patient Scheduling
  • Appointment Scheduling
  • New Hire Training
  • Payment Collection
  • Phone and Email Etiquette
  • Customer Service
  • Attention to Detail
  • Multitasking ability
  • Patient confidentiality
  • Relationship Building

Timeline

New Patient Coordinator

Chesapeake Oncology & Hematology
11.2023 - Current

Training Coordinator

Texas Roadhouse
04.2023 - 10.2023

Kitchen Manager

Core Life Eatery
09.2020 - 05.2021

Corporate Trainer

Texas Roadhouse
08.2015 - 08.2020

Head Service Clerk

Giant Food Stores
03.2015 - 11.2015

Certification - Vet Assistant

Community College Baltimore County

High School Diploma -

Patapsco High School & Center For Arts

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Sarah Ankeny