Sarah Coddington
Cumberland,MD
Summary
Dedicated to facilitating healing and personal growth through shared life experiences, with a proven track record as a reliable team member. Expertise in register operations and customer service ensures seamless front-end operations while proactively addressing customer needs and enhancing overall satisfaction. Committed to fostering a supportive environment that consistently exceeds expectations, recognized for reliability, teamwork, and the ability to efficiently complete assignments with a positive attitude. 20 years of extensive experience in the food and beverage industry have significantly enhanced skills in customer engagement and operational excellence, contributing to both individual and team success.
Overview
15
15
years of professional experience
Work History
Barista
Basecamp Coffee Shop
Cumberland, MD
10.2025 - Current
- Prepared and served high-quality coffee beverages with attention to customer preferences.
- Managed inventory levels, ensuring timely restocking of supplies and maintaining cleanliness standards.
- Developed and maintained strong customer relationships, resulting in repeat business and positive reviews.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty to coffee shop brand.
- Monitored equipment performance, performing routine maintenance to minimize downtime and ensure quality output.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
Server
Guiseppes
Frostburg, MD
08.2025 - 06.2026
- Cultivated positive guest interactions through exceptional service, contributing to increased satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Developed strong relationships with regular patrons, fostering a welcoming atmosphere.
- Managed table assignments efficiently during peak hours to optimize workflow.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Shelf Stocker
Aldi
Lavale, MD
09.2025 - 10.2025
- Stocked shelves efficiently to ensure product availability and maintain store organization.
- Collaborated with team members to implement inventory management practices, enhancing workflow efficiency.
- Monitored product expiration dates and rotated stock to minimize waste and ensure freshness.
- Assisted in unloading deliveries, verifying quantities, and organizing products for easy access.
- Conducted regular audits of shelf displays to ensure compliance with company standards and guidelines.
- Developed strategies for optimizing shelf space utilization, improving overall store presentation.
- Checked and pulled defective or expired products from shelves.
- Unloaded arriving product stock and moved to store display areas.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Responded quickly to spills or mishaps, maintaining a safe shopping environment for customers and staff alike.
Server
Dutch's at Silver Tree
Oakland, MD
10.2023 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Uno's Chicago Grill
Oakland, MD
04.2023 - 10.2023
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Fratellis
Lavale, MD
01.2023 - 04.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Processed orders and sent to kitchen employees for preparation.
Licensed Life Insurance Agent
Almeida Agency
Towson, MD
10.2022 - 01.2023
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Upsold products to policyholders and potential new clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Communicated with clients to understand needs and identify best policies for each case.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Calculated premiums and established payment methods.
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Developed prospects from current commercial customers, referral leads or sales or trade meetings.
Food and Beverage Server
Savage River Lodge
Frostburg, MD
10.2021 - 10.2022
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills and calculate totals.
Food and Beverage Server
Rocky Gap
Flintstone, MD
07.2021 - 10.2021
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Operated POS terminals to input orders, split bills and calculate totals.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Greeted customers, answered questions and recommended specials to increase profits.
- Resolved customer concerns with friendly and knowledgeable service.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sandwich Artist
Subway at Loves
Cumberland, Maryland
09.2020 - 07.2021
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Organized food preparation stations and regularly replenished supplies.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Delivered superior customer service focused on quality and meeting customer needs.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Verified orders and bagged items for easy transport.
- Completed opening, closing and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
Food and Beverage Server
Ristorante Ottaviani
Cumberland, MD
04.2018 - 08.2020
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Collected tickets and followed proper cash-handling procedures.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Food and Beverage Server/Food Expo/Host
Pizzeria Uno Corporation
Oakland, MD
05.2011 - 11.2016
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
- Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
- Coordinated service for food runners and other kitchen staff.
- Adhered to corporate standards and policies in overseeing restaurant operations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Notified server after seating parties in section to facilitate prompt service.
Education
Some College (No Degree) - Behavioral Psych and Sociology
Garrett College
Mchenry, MDHigh School Diploma -
Southern High School
Oakland, MD07-2008
Skills
- Supportive interpersonal skills
- Trustworthy and accountable
- Analytical
Active listening
- Quality control
- Service prioritization
- Food safety understanding
- Effective customer upselling
- Empathetic
- Supportive team member
- Good work ethic
- Exercises good judgment
- Good communication skills
- Good eye for detail
- Good verbal/written communication skills
- Good judgment
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Attention to detail
- Team player
- Friendly and outgoing
- Time management
Timeline
Barista
Basecamp Coffee Shop
10.2025 - Current
Shelf Stocker
Aldi
09.2025 - 10.2025
Server
Guiseppes
08.2025 - 06.2026
Server
Dutch's at Silver Tree
10.2023 - 07.2025
Server
Uno's Chicago Grill
04.2023 - 10.2023
Server
Fratellis
01.2023 - 04.2023
Licensed Life Insurance Agent
Almeida Agency
10.2022 - 01.2023
Food and Beverage Server
Savage River Lodge
10.2021 - 10.2022
Food and Beverage Server
Rocky Gap
07.2021 - 10.2021
Sandwich Artist
Subway at Loves
09.2020 - 07.2021
Food and Beverage Server
Ristorante Ottaviani
04.2018 - 08.2020
Food and Beverage Server/Food Expo/Host
Pizzeria Uno Corporation
05.2011 - 11.2016
High School Diploma -
Southern High School
Some College (No Degree) - Behavioral Psych and Sociology
Garrett College
Education and Training
other,other