Sarah Day
Owings Mills
Summary
I am a dedicated and hard worker looking for a part time job while completing my bachelors degree at Towson University. I most recently worked at Caliday Before and Aftercare for 3 years while I was completing my associates degree at Carroll Community College majoring in elementary education/special education, in the time I worked at Caliday I received 4 promotions before I became dual program director of the Sandymount Elementary location and Linton Springs location where I would manage student/parent experience, budgeting, managing and coaching 9 employees, overseeing payroll, and ensuring that both programs aligned with the companies brand standards as well as Maryland's department of childcare regulations.
Overview
7
7
years of professional experience
Work History
Dual Program Director
Caliday Before and After Care
Finksburg, MD
09.2025 - 06.2026
- Assumed responsibilities of program director for two separate locations for the company.
- Developed and implemented program curricula aligned with developmental standards for both programs.
- Supervised staff, fostering professional growth and ensuring adherence to safety protocols for both programs.
- Oversaw 9 employees, including overseeing payroll and conducting individual growth plans and annual performance reviews.
- Collaborated with parents to address concerns and enhance communication strategies for both programs.
- Managed budgets and payroll, allocating resources efficiently to maximize both programs impact.
- Evaluated program effectiveness through feedback and assessment tools, driving continuous improvement initiatives.
- Coordinated training sessions for staff, enhancing operational knowledge and service delivery quality.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
Program Director
Caliday Before and After Care
Finksburg, MD
03.2025 - 09.2025
- Developed and implemented program curricula aligned with developmental standards.
- Managed daily operations, ensuring safety and compliance across all activities.
- Led staff training sessions to enhance team performance and service quality.
- Fostered partnerships with parents and community organizations to promote engagement.
- Oversaw budget management and payroll for location, optimizing resource allocation for maximum impact.
- Oversee all program responsibilities and advise all employees at location.
- Conduct individual growth plans and annual reviews with staff.
- Ensure program was up to date with both company brand expectations and the state of Maryland's department of education licensing standards.
Dual School Age Teacher
Caliday Before and After Care
Finksburg, MD
11.2023 - 03.2025
- Facilitated program coordination and instructional delivery for school age children in two programs.
- Direct assistant to the program director
- Designed and implemented engaging lesson plans for diverse age groups.
- Facilitated daily activities promoting social, emotional, and cognitive development.
- Mentored new staff, fostering a supportive team environment and sharing best practices.
- Collaborated with parents to provide updates on student progress and behavior.
School Age Teacher
Caliday Before and After Care
Finksburg, MD
10.2023 - 11.2023
- Fostered a safe and supportive environment promoting social and emotional development.
- Collaborated with parents to address student needs and enhance communication.
- Trained new staff on best practices for classroom management and curriculum delivery.
- Fostered a culture of respect and inclusivity by modeling appropriate behavior expectations and addressing instances of misconduct promptly and effectively.
- Established strong rapport with students, parents, and staff to foster a supportive community.
Teacher Aide
Caliday Before and After Care
Finksburg, MD
08.2023 - 10.2023
- Supported program activities by assisting lead teachers with lesson plans and student engagement.
- Monitored student behavior, ensuring a safe and positive environment for all participants.
- Parent relations, forming a positive bond with the students parents at drop off and pick up.
- Was promoted to the school age teacher position shortly after.
Customer Service Cashier
SUBWAY®Restaurants
Hampstead, MD
03.2019 - 05.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, ensuring positive dining experiences.
- Maintained cleanliness and organization of workstations to enhance service efficiency.
- Managed inventory levels by restocking supplies and notifying management of shortages.
- Resolved customer inquiries and complaints, fostering loyalty through effective communication.
- Trained new cashiers on procedures and best practices to ensure operational consistency.
- Conducted regular cash drawer audits, ensuring accuracy in financial reporting and accountability.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Associate of Arts - Elementary Education
Towson University
Baltimore, MD05-2028
Associate of Arts - Elementary Education/Special Education
Carroll Community College
Westminster, MD05-2026
Skills
- Relationship building
- Data entry
- Partnership development
- Strategic planning
- Policy implementation
- Customer service experience
- Operations oversight
- Budgeting and financial management
- Curriculum development
- Student counseling
- Student records management
- Conflict resolution
- Child development
- Classroom management
- Quality assurance
- Safety protocols
- Coaching and mentoring
- Staff management
Accomplishments
- Received 4 promotions through Caliday Before and Aftercare while achieving my associates degree in elementary/special education
- Supervised team of 9 staff members.
- Documented and resolved child behaviors while communicating with parents and supervisors which lead to a better customer experience.
Timeline
Dual Program Director
Caliday Before and After Care
09.2025 - 06.2026
Program Director
Caliday Before and After Care
03.2025 - 09.2025
Dual School Age Teacher
Caliday Before and After Care
11.2023 - 03.2025
School Age Teacher
Caliday Before and After Care
10.2023 - 11.2023
Teacher Aide
Caliday Before and After Care
08.2023 - 10.2023
Customer Service Cashier
SUBWAY®Restaurants
03.2019 - 05.2023
Associate of Arts - Elementary Education
Towson University
Associate of Arts - Elementary Education/Special Education
Carroll Community College