Sarah Franklin
Reisterstown
Summary
Qualified Member Services Team Member with proven track record in delivering exceptional customer support. Successfully managed member inquiries, resolved issues promptly, and enhanced member satisfaction through attentive service. Demonstrated effective communication skills and commitment to collaborative teamwork.
Overview
10
10
years of professional experience
Work History
Member Services Team Member
Planet Fitness
Reisterstown, MD
01.2025 - Current
- Delivered exceptional customer service to enhance member satisfaction and retention.
- Supported fellow team members by sharing best practices and collaborating on projects aimed at enhancing overall member experience.
- Developed strong relationships with members through active listening skills, understanding their needs, and offering tailored solutions when appropriate.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Assistant General Manager
Planet Fitness
Reisterstown, MD
01.2023 - 11.2024
- Managed daily club operations, ensuring adherence to safety and cleanliness standards.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with management on promotional initiatives that increased membership retention.
- Implemented staff performance evaluations, fostering professional development and accountability.
- Conducted regular audits of equipment and facilities, maintaining operational excellence and safety compliance.
- Motivated, trained, and disciplined employees to maximize performance.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Shift Lead
Planet Fitness
01.2021 - 01.2023
- Resolve customer complaints and offer thoughtful solutions through effective communication.
- Maintain a safe working environment by observing safety procedures, policies and regulations.
- Demonstrate leadership by keeping employees operating productively and working on tasks to meet business and customer needs.
- Trained and mentored new team members on company policies and customer service standards.
- Supervised daily operations to ensure efficient facility management and member satisfaction.
Waitress
Illianos J&P
01.2018 - 01.2023
- Display enthusiasm and promote excellent service to customers.
- Train incoming staff regarding restaurant rules and procedures.
- Improve kitchen organization by storing food in designated containers and storage areas to increase shelf life and provide easy access during busy peak service times.
- Resolve guest and employee complaints via problem solving to maintain customer satisfaction and workforce effectiveness.
Janitor
Franklin Janitorial Services
01.2016 - 01.2021
- Organized daily cleaning schedules for custodial team.
- Scrubbed and sanitized interior areas.
- Worked with building manager to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Responded immediately to calls from personnel to complete cleaning tasks.
Education
High School Diploma -
Franklin High School
01.2016
Skills
- Leadership
- Strong oral and written communication
- Complex problem-solving skills
- Customer service and initiative skills
- Customer service
- Decision-making
- Team motivation
- Staff training and development
Timeline
Member Services Team Member
Planet Fitness
01.2025 - Current
Assistant General Manager
Planet Fitness
01.2023 - 11.2024
Shift Lead
Planet Fitness
01.2021 - 01.2023
Waitress
Illianos J&P
01.2018 - 01.2023
Janitor
Franklin Janitorial Services
01.2016 - 01.2021
High School Diploma -
Franklin High School