Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Goetz

Pasadena

Summary

Dynamic professional with a proven track record at Gastro Center of Maryland, enhancing patient care coordination and streamlining medical record management. Expert in HIPAA compliance and patient relations, I've significantly improved patient satisfaction and operational efficiency. Skilled in critical thinking and organizational abilities, I excel in fast-paced environments, driving notable advancements in healthcare delivery.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Gastro Center Of Maryland
02.2023 - Current
  • Delivered excellent patient experiences and direct care.
  • Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Server

Fit Noodle
08.2014 - 10.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Head Bartender

The Avenue Tavern
06.2012 - 12.2014
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Personal Care Assistant

Private Family Care
12.2011 - 05.2014
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

EMT-B

Lifestar Ambulance Inc
02.2009 - 12.2011
  • Ensured timely decision-making under pressure during challenging rescue operations.
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
  • Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Trained new EMTs on proper protocols and procedures.
  • Observed patient behavior to report changes to medical personnel.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Delivered emotional support to patients and families.
  • Educated public on emergency medical services.
  • Assisted with lifting and moving patients.

EMT-B

Transcare Ambulance Service
08.2007 - 12.2009
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
  • Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
  • Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
  • Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
  • Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
  • Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
  • Boosted patient satisfaction through compassionate communication and empathetic care during crises.

Lead Cashier

PetSmart
04.2006 - 09.2007
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Educated employees on register use, merchandising, and customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained stock to meet expected customer demand.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Streamlined the checkout process for faster service, leading to increased customer loyalty.
  • Managed high volume sales periods effectively, ensuring prompt service during peak hours.
  • Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.

Sandwich Artist

SUBWAY®Restaurants
03.2005 - 12.2006
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Greeted guests, promoted specials, and took orders.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Kept workplace clean and organized in line with restaurant policies.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.

Education

N/A - Forensic Science

Anne Arundel Community College
Arnold, MD

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Patient relations
  • Customer service
  • Patient care
  • Patient care coordination
  • Patient confidentiality
  • Medical terminology
  • Patient education
  • Patient documentation
  • Follow-up care
  • Patient safety
  • Patient registration
  • Relationship building
  • Creative problem solving
  • Patient flow management
  • Interdepartmental collaboration

Certification

Pediatric and Adult First Aid

Timeline

Patient Care Coordinator

Gastro Center Of Maryland
02.2023 - Current

Server

Fit Noodle
08.2014 - 10.2016

Head Bartender

The Avenue Tavern
06.2012 - 12.2014

Personal Care Assistant

Private Family Care
12.2011 - 05.2014

EMT-B

Lifestar Ambulance Inc
02.2009 - 12.2011

EMT-B

Transcare Ambulance Service
08.2007 - 12.2009

Lead Cashier

PetSmart
04.2006 - 09.2007

Sandwich Artist

SUBWAY®Restaurants
03.2005 - 12.2006

N/A - Forensic Science

Anne Arundel Community College

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Sarah Goetz