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SARAH POGUE
Owings Mills
Summary
I am a highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. I have been recognized for performance excellence in operations and customer care. I am successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Aveley Farms Coffee Roasters
Towson
10.2022 - Current
- Hired and trained over 30 employees
- Assisted in launching second location, contributing to overall business expansion
- Participated in build-out, menu creation, and staffing to establish new location
- Complete weekly inventory of two retail shops and place orders from 5+ vendors
- Approved employee time cards to maintain accurate payroll records.
- Developed weekly schedules for over 20 employees, optimizing staffing levels
Barista
Ceremony Coffee Roasters
Baltimore
02.2021 - 09.2022
- Cultivated a strong rapport with regular customers, resulting in increased loyalty and repeat business
- Coordinated and prioritized orders to enhance efficiency and ensure timely delivery of guest orders.
- Processed customer payments using point-of-sale (POS) system, ensuring accuracy and speed.
- Adhered to food safety protocols, ensuring prevention of contamination and maintaining product quality.
District Manager
Floyd's 99 Barbershop
Baltimore, Owings Mills & Rockville
05.2018 - 02.2021
- Established performance targets and tracked results to enhance team accountability.
- Analyzed profit and loss data quarterly, reporting findings to regional manager.
- Resolved customer issues promptly to uphold service excellence.
- Fulfilled administrative duties, including paperwork completion, multi-line phone management, and appointment scheduling.
- Conducted shop inventory audits every four weeks to ensure stock accuracy.
- Oversaw daily operations of multiple barbershops across the district.
- Managed inventory levels to maintain adequate supply for barbershop needs.
- Collaborated with corporate leadership on strategic business initiatives.
Education
High School Diploma -
Catonsville High School
Catonsville, MDSkills
- Budget management
- Staff scheduling
- Employee training
- ADP workforce management
- Kronos timekeeping
- POS and payroll
- Excel proficiency
- Schedule coordination
- Customer service
Websites
Certification
- ServSafe Food Manager Certified