Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarhyna Saint Hilaire

Bartender & Nurseaide
Silver Springs

Summary

Dynamic and highly reliable professional with extensive experience in hospitality, notably as Head Bartender at CMX Cine-Bistro. Expert in beverage preparation and customer service, I successfully crafted seasonal cocktail menus, enhancing guest satisfaction and driving sales. A strong team player, I thrive in fast-paced environments while maintaining compliance with regulations.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

10
10
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Bartender

Dave & Buster's
Lawrenceville, GA
04.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Head Bartender

CMX CineBistro
Alpheretta, GA
11.2020 - Current
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
  • Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.

Administrative Coordinator

International School Of Skin, Nailcare & Massage Therapy
Sandy Springs , GA
04.2021 - 04.2024
  • Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.

Package Handler

Fed Ex Ground
01.2021 - 01.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Door Sales Representative

Solono Executives
07.2021 - 07.2022
  • Increased customer retention rates through diligent after-sales support, addressing concerns promptly, and offering solutions as needed.
  • Collaborated with team members to develop innovative sales techniques, resulting in higher close rates.
  • Efficiently responded to inbound inquiries converting calls into appointments thereby increasing chances of closing deals.
  • Streamlined communication between company departments for seamless order processing and delivery scheduling.
  • Boosted door sales by delivering engaging and informative product presentations to potential customers.
  • Developed relationships with contractors driving referral deals that led to increased overall revenue.

Bookstore Clerk

Gwinnett Technical College
01.2021 - 05.2022
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Worked closely with department leads to optimize floor layout based on sale trends.
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Contributed to a positive work environment by fostering strong relationships with coworkers.
  • Participated in ongoing training initiatives to stay current on bookstore best practices.

Cashier Team Lead

Big Lots
02.2019 - 02.2021
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.

Babysitter/Family Nanny

Care.com Inc
01.2018 - 06.2020
  • Communicated positively with children and guardians.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Played games, worked on puzzles, and read books to young children.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
  • Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
  • Assisted school-aged children with homework completion, ensuring timely submission of assignments while reinforcing study habits.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.

Retail Sales Associate

Margaritaville
04.2018 - 04.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Cashier

Taco Bell
05.2016 - 06.2017
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Pool Gate Guard

Dynamo Pool Management
05.2015 - 08.2016
  • Trained new staff members on company policies and procedures.
  • Conducted routine checks of pool equipment, reporting any issues or potential hazards to management immediately.
  • Facilitated smooth communication between guests and facility management regarding any concerns or suggestions for improvement.
  • Contributed to a positive work environment by fostering strong teamwork among fellow staff members.
  • Demonstrated unwavering dedication to maintaining a safe and enjoyable pool environment for all guests, resulting in numerous positive reviews and commendations.

Education

No Degree -

Hillendell Medical Training
Lawrenceville,GA
02-2024

High School Diploma -

North Gwinnett High School
Suwannee,GA
05-2019

Skills

Beverage preparation

Payment processing

Suggestive selling

Food service

Customer service

Hospitality service expertise

Strong multitasking

Team player attitude

Highly reliable

Proficient in Microsoft

Microsoft Excel

Data entry

Certification

CPR/AED

Timeline

CNA - Certified Nurse Assistant

02-2025

Bartender

Dave & Buster's
04.2024 - Current

CPR/AED

01-2024

Door Sales Representative

Solono Executives
07.2021 - 07.2022

Administrative Coordinator

International School Of Skin, Nailcare & Massage Therapy
04.2021 - 04.2024

Package Handler

Fed Ex Ground
01.2021 - 01.2023

Bookstore Clerk

Gwinnett Technical College
01.2021 - 05.2022

Head Bartender

CMX CineBistro
11.2020 - Current

Cashier Team Lead

Big Lots
02.2019 - 02.2021

Retail Sales Associate

Margaritaville
04.2018 - 04.2020

Babysitter/Family Nanny

Care.com Inc
01.2018 - 06.2020

Cashier

Taco Bell
05.2016 - 06.2017

Pool Gate Guard

Dynamo Pool Management
05.2015 - 08.2016

No Degree -

Hillendell Medical Training

High School Diploma -

North Gwinnett High School

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Sarhyna Saint Hilaire Bartender & Nurseaide