Overview
Work History
Education
Skills
Timeline
Generic

Sarvenaz Hedayati

Germantown

Overview

4
4
years of professional experience
2021
2021
years of post-secondary education

Work History

Freelance Accounts Manager

Self-Employed
11.2022 - Current
  • Oversee timesheet and invoicing processes, ensuring accuracy, compliance, and timely delivery.
  • Streamline billing procedures to improve efficiency and reduce errors.
  • Analyze financial data to identify trends and optimize cash flow.
  • Review employee hours, resolve discrepancies, and ensure policy compliance.
  • Manage client accounts, issue invoices, and follow up on payments.
  • Address billing inquiries and build strong client relationships.
  • Maintain organized financial records and support financial planning.
  • Advise business owners on improving financial tracking and processes.

Customer Service Engineer

Siemens Healthineers
06.2024 - Current
  • Independently manage service operations for a portfolio of CT imaging systems, ensuring optimal performance, minimal downtime, and adherence to service level agreements
  • Prioritize, schedule, and execute service requests, balancing multiple tasks while meeting customer expectations
  • Act as the primary point of contact for customer sites, fostering strong relationships and delivering clear, professional communication
  • Lead root cause analysis for complex technical issues, developing and implementing solutions to restore equipment functionality
  • Maintain detailed service records, contributing to performance tracking, quality assurance, and process improvement initiatives

Customer Service Engineer Associate

Siemens Healthineers
06.2023 - 06.2024
  • Performed routine preventive maintenance tasks and assisted senior engineers in the installation, maintenance, and repair of CT, MR, XP, and AT systems
  • Adhered to safety regulations and company guidelines while working on customer sites

Assistant Product Manager / Consultant

Johnson & Johnson - Ethicon
03.2022 - 05.2023
  • Successfully managed and delivered all technical and service aspects of multiple projects and studies for clients in the medical device industry, ensuring high standards and on-time delivery
  • Developed and nurtured strong relationships with internal departments and external customers, providing regular updates and data-driven insights to key stakeholders
  • Represented the business at kick-off meetings, customer visits, and audits, ensuring seamless communication and project alignment
  • Recognized for leadership excellence, earning Master Collaborator of the Year, Star of the Month, and receiving formal recognition for project leadership seven times in 2022
  • Led and managed a team of direct reports, ensuring individual performance aligned with project goals and fostering a collaborative, accountable culture

Lifecycle Management Engineer / Consultant

Johnson & Johnson - Ethicon
03.2021 - 03.2022
  • Worked with cross-functional teams to manage product changes, improve SOPs, and ensure compliance with quality and regulatory standards.

Education

Bachelor of Science - Bioengineering

University of Maryland
College Park, MD

Skills

    Project Management

  • Cross-Functional Leadership

  • Process Improvement

  • Client & Stakeholder Communication

  • Quality & Regulatory Compliance

  • Operational Efficiency

  • Customer Relationship Management

  • Mentorship & Team Development

  • Technical Troubleshooting

    • Decision-making

Timeline

Customer Service Engineer

Siemens Healthineers
06.2024 - Current

Customer Service Engineer Associate

Siemens Healthineers
06.2023 - 06.2024

Freelance Accounts Manager

Self-Employed
11.2022 - Current

Assistant Product Manager / Consultant

Johnson & Johnson - Ethicon
03.2022 - 05.2023

Lifecycle Management Engineer / Consultant

Johnson & Johnson - Ethicon
03.2021 - 03.2022

Bachelor of Science - Bioengineering

University of Maryland

Similar Profiles

CREATE PROFILE
Sarvenaz Hedayati