Savanna Mason
Laurel
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in incident reporting and CCTV monitoring. Recognized for delivering superior customer service while ensuring safety and compliance. Adept at training staff and enhancing team performance, contributing to a secure and welcoming environment.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Jessup, MD
01.2025 - Current
- Monitored premises to ensure safety and security of individuals and property.
- Conducted regular patrols to identify and report potential security breaches.
- Responded swiftly to incidents, providing immediate assistance and resolution.
- Collaborated with law enforcement agencies during investigations and emergencies.
- Trained new security staff on protocols, regulations, and emergency response procedures.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Sales Associate
CVS Pharmacy
Laurel, MD
04.2024 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy and customer satisfaction.
- Maintained clean and organized sales floor, contributing to a welcoming environment for shoppers.
- Collaborated with team members to achieve daily sales goals and promote store initiatives.
- Handled customer complaints professionally, resolving issues to maintain positive relationships.
- Educated customers on promotions and loyalty programs to increase engagement and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Stocker
Giant Food
Laurel, MD
03.2022 - 12.2023
- Stocked shelves efficiently to maintain optimal product availability and organization.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
- Ensured compliance with safety standards while handling products and equipment.
- Collaborated with team members to restock merchandise during peak hours for improved customer service.
- Maintained cleanliness of aisles and storage areas to enhance shopping experience.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
Cashier
Food Lion
Laurel, MD
07.2021 - 02.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register operations and balanced daily cash drawers.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to ensure stock availability on shelves.
- Trained new cashiers on operational protocols and customer service standards.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Birthday Party Host
Chuck E Cheese
Laurel, MD
11.2020 - 02.2022
- Coordinated birthday party activities, ensuring seamless guest experiences and satisfaction.
- Managed setup and breakdown of party areas, maintaining cleanliness and order throughout events.
- Facilitated engaging games and entertainment, enhancing children's enjoyment during celebrations.
- Collaborated with team members to deliver exceptional service and support to guests.
- Assisted in inventory management, ensuring availability of supplies for successful party execution.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
Education
High School Diploma -
Laurel High School
Laurel, MD06.2022
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Superior customer service
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
Sales Associate
CVS Pharmacy
04.2024 - 01.2025
Stocker
Giant Food
03.2022 - 12.2023
Cashier
Food Lion
07.2021 - 02.2022
Birthday Party Host
Chuck E Cheese
11.2020 - 02.2022
High School Diploma -
Laurel High School