Savannah Aguilar
Annapolis
Summary
At Washington Eye Institute, I spearheaded the development of comprehensive office protocols, significantly enhancing clinic efficiency and patient satisfaction. My expertise in surgical assisting and clinical supervision, coupled with exceptional patient relations, has consistently improved care standards. Demonstrated leadership in training staff and optimizing operational workflows showcases my commitment to excellence and teamwork. Well organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Lead Ophthalmic Technician
Washington Eye Institute
02.2022 - Current
- Responsible for clinic flow and proper training of new technician hires. When starting at this practice, no protocols were set in place. I became responsible for creating all office protocols for exams, surgical procedures, scheduling, and administrative tasks including, medical records, prescription reviews and refills, prior authorization for medications and medical procedures, inventory for our two clinics and surgery center, serialization of instruments and general housekeeping in the clinics.
- Continued education for current certification and attended seminars in the Ophthalmology field and promoted marketing through social media.
- Supported the implementation of new technology within the clinic, increasing efficiency in diagnosis and treatment processes.
- Optimized appointment scheduling to maximize daily patient flow while maintaining high-quality clinical interactions.
- Trained and evaluated the performance of junior technicians, providing constructive feedback and strategies for improvement to enhance their skills and professional growth.
- Improved patient care by conducting thorough diagnostic tests and accurately interpreting results for ophthalmologists.
- Developed strong relationships with vendors, negotiating favorable contracts on supply purchases that reduced overall costs without sacrificing quality or service levels.
- Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
- Updated patient records with accurate diagnostic test results, enabling informed decision-making by medical professionals regarding treatments or interventions.
- Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists and allowing them to focus on direct patient care.
- Streamlined clinic operations through effective coordination with medical staff, resulting in smoother appointments and increased patient satisfaction.
- Provided comprehensive training for junior technicians, fostering a supportive learning environment and improving overall team performance.
- Assisted in minor surgical procedures, ensuring smooth operations and optimal outcomes for patients.
- Efficiently managed inventory of diagnostic equipment, ensuring timely maintenance and minimizing downtime.
- Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Manages technician schedules in our two locations as well as, our surgery center in Rockville.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
- Excelled in continuing education courses to stay current on advancements within the field of ophthalmic technology, enhancing job performance skills consistently over time.
- Contributed to the growth of the practice through effective marketing strategies and positive word-of-mouth referrals from satisfied patients.
Certified Paraoptometric Technician
Severna Park Eye Care
12.2019 - 01.2022
- Developed strong rapport with patients through attentive listening skills, compassionate communication, and professional demeanor during appointments.
- Collaborated closely with optometrists to develop customized treatment plans for patients with complex vision needs or medical conditions affecting their eyesight.
- Maintained a high standard of patient care by ensuring all equipment was properly calibrated, cleaned, and ready for use during each appointment.
- Enhanced patient satisfaction by providing thorough pre-testing and efficient eye care services.
- Supported office administration tasks such as billing, insurance claims processing, and appointment scheduling to ensure smooth operations within the practice.
- Strengthened relationships between the optometry practice and local schools by organizing educational events on eye health awareness among students and teachers alike.
- Conducted thorough contact lens trainings with first-time wearers, resulting in increased patient comfort and successful adaptation to new lenses.
- Increased practice revenue by effectively managing optical inventory and promoting high-quality products to patients.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
Veterinary Technician
Huffard Animal Hospital
06.2013 - 11.2019
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
Education
Certification - Ophthalmic Medical Assistant
Georgetown University
06.2023
Certification - Veterinary Technology
Penn Foster Career School
06.2019
High School Diploma -
Broadneck High School
06.2013
Skills
- Surgical Assisting and Care
- Clinical Supervision
- Chart documentation
- Appointment management and scheduling
- Medical history documentation and patient assessment
- Patient relations and customer service abilities
- Supplies inventory
- Physician assistance with exams and medical procedures
- First Aid CPR, AED, BLS
- Certified Ophthalmic Technician (COT)
- Certified Paraoptometric Assistant (CPOA)
- Time management, work planning and prioritization
- Verbal and written communication
- Staff training and development
- Cross-trained to enhance teamwork in other departments when needed
- Policy implementation
- Business administration and marketing
- Complex problem solving and resolution through good judgment
- Hiring and training medical students for technician roles
- Managing operations and efficiency of clinic
- Scheduling and coordinating patient appointments
- Professional, courteous, and fast learner
- Documentation and reporting insurance issues and patient referrals
- Shift scheduling for technicians at our 2 locations and surgery center
- Technical Proficiency
- Team Leadership
Certification
- COT - Certified Ophthalmic Technician
- CPOT - Certified Paraoptometric Technician
Timeline
Certified Lead Ophthalmic Technician
Washington Eye Institute
02.2022 - Current
Certified Paraoptometric Technician
Severna Park Eye Care
12.2019 - 01.2022
Veterinary Technician
Huffard Animal Hospital
06.2013 - 11.2019
Certification - Ophthalmic Medical Assistant
Georgetown University
Certification - Veterinary Technology
Penn Foster Career School
High School Diploma -
Broadneck High School
Similar Profiles
Bethlehem MichaelBethlehem Michael
Ophthalmic Technician & Clinical Trial Assistant at Washington Eye InstituteOphthalmic Technician & Clinical Trial Assistant at Washington Eye Institute
Chris DavisChris Davis
IT Specialist (Network) at National Eye Institute, National Institute Of HealthIT Specialist (Network) at National Eye Institute, National Institute Of Health
Dadcian GrandisonDadcian Grandison
Receptionist at Florida Eye Microsurgical Institute/ Eye South PartnersReceptionist at Florida Eye Microsurgical Institute/ Eye South Partners
Amanda ZanettiAmanda Zanetti
Officer at United States NavyOfficer at United States Navy
Noah TolmanNoah Tolman
NASM Certified Personal Trainer at Annapolis Athletic ClubNASM Certified Personal Trainer at Annapolis Athletic Club