Sayed Khalil Sadat
Silver Spring
Summary
Empathetic Case Coordinator/ Case manager with more than 2 years of experience in case coordination and management . Adept at structuring effective supportive plans around each client's strengths. Committed to providing the highest level of care with outstanding abilities in supporting, project management, and team leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Hilton Garden Inn Hotel
05.2024 - Current
- Greet guests and provide them with superb customer service
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
- Answer all client questions and incoming calls
- Redirect phone calls to the appropriate department and take down messages
- Accept all letters and packages, and distribute them to their appropriate departments
- Monitor, organize and forward emails
- Track and order office equipment and supplies
- Maintain records and files
- Oversee the office budget.
Case Coordinator
World Vision International Organization
11.2021 - 11.2023
- Provides a comprehensive orientation and intake to newly arriving refugees that assesses client needs and goals, communicates expectations of the resettlement process and establishes a strong, supportive relationship with the client.
- Educates clients on how to access needed services so that refugees are able to attain and maintain self-sufficiency once completing the programs.
- Ensures the provision of mandated core services including a health department screening, applying for social security cards, public benefits, medical care, school enrollment, and all other required services.
- Maintains up-to-date programmatic knowledge of all services (health department, social security, welfare, etc.) involving refugees.
- Provides information and referrals that are culturally and financially appropriate to assist clients in maintaining basic needs and reaching self-sufficiency.
- Maintains up-to-date knowledge of the requirements of the Cooperative Agreement, Match Grant Guidelines and the Policies and Procedures of the agency.
- Provides or secures transportation to refugees for needed services.
- Secures interpreters for clients who have limited understanding of the targeted language.
- Documents all services provided to clients in accordance wit the policies and procedures.
- Prepares client reports within required deadlines.
- Coordinates with employment staff on other client needs that arise and makes referrals accordingly.
- Ensures that program goals and outcomes are achieved.
- Works closely with other staff to ensure that all services are delivered to clients.
- Attends weekly staff and team meetings.
- Performs other duties as may be required by the supervisor.
Medical Translator
Herat Regional Mental Health Hospital
02.2020 - 08.2021
- Accurate interpretation of critical information and medical advice
- Translate medical text from English to other languages
- Establish and maintain positive interactions with patients
- Assist with patient follow-up
- Maintain strict patient confidentiality
- Provide services outside normal working hours
- Execute miscellaneous job-related duties.
ESOL Teacher
Ghalib University
08.2017 - 03.2021
- Design and implement lesson plans
- Use a variety of teaching methods and instructional materials
- Integrate technology into lessons
- Assess students' language abilities
- Monitor and document students' progress
- Prepare progress reports
- Create a supportive classroom environment
- Provide additional support for students with varying language proficiencies.
Social Caseworker
Studies Without Border of Germany
01.2015 - 01.2017
- Managed caseloads efficiently, prioritizing cases based on urgency and need.
- Supported clients in achieving self-sufficiency through goal-setting, skill-building workshops, and ongoing follow-up meetings.
- Interviewing clients to assess their needs
- Filing and maintaining case history reports
- Enhanced community resources for clients by establishing partnerships with local organizations.
- Strengthened relationships between the agency and community partners through regular networking events, improving collaboration opportunities.
- Conducted client satisfaction surveys to gather feedback on services provided, identifying areas for improvement or further development.
- Assisted clients in navigating complex social service systems, advocating on their behalf when necessary.
- Serving as a liaison between the client and various services
- Developing a plan of action to improve the client's well-being
- Planning regular follow-ups to assess progress
- Facilitated psychoeducational classes to help clients develop life skills.
Education
Master's degree in TESOL/TEFL Education -
Azad International University
12.2021
Certified Professoinal Development Teacher Trainer - Teacher Training
Arizona State University
Online 06.2021
Certified in Compassionate and Integrity and Secular Ethics -
Life University
04.2017
Bachelor's degree in English Language and Literature Faculty -
Herat Public University
Herat, Afghanistan12.2016
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Problem-solving skills
- Listening Skills
- Microsoft Office
- Complaint resolution
- File Management
- Multi-Line Phone Systems
- Effective Planning
- Conflict Management
- Front Desk Management
- Oral and written communications
- Documentation
- Teamwork and Collaboration
- Computer Skills
- Problem-Solving
- Data Confidentiality
Certification
- TESOL Certification
- ESL Certification
- Teaching Certification
- Driver's License
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Persian
Native or Bilingual
Arabic
Elementary
Timeline
Front Desk Clerk
Hilton Garden Inn Hotel
05.2024 - Current
Case Coordinator
World Vision International Organization
11.2021 - 11.2023
Medical Translator
Herat Regional Mental Health Hospital
02.2020 - 08.2021
ESOL Teacher
Ghalib University
08.2017 - 03.2021
Social Caseworker
Studies Without Border of Germany
01.2015 - 01.2017
Master's degree in TESOL/TEFL Education -
Azad International University
Certified Professoinal Development Teacher Trainer - Teacher Training
Arizona State University
Certified in Compassionate and Integrity and Secular Ethics -
Life University
Bachelor's degree in English Language and Literature Faculty -
Herat Public University
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