Summary

Overview

Work History

Education

Skills

Timeline

Scarlett Stanley

Bel Air

Summary

Dynamic leader with proven expertise in operations management and team leadership honed at Chili's Bar and Grill. Excelled in enhancing staffing efficiency, fostering positive customer relations, and driving business success through strategic planning and cost control. Skilled in complex problem-solving and effective communication, adept at multitasking and collaboration. Achieved significant performance improvements by mentoring staff and optimizing operational procedures.

Overview

13

13

years of professional experience

Work History

Manager

Chili's Bar and Grill

10.2011 - Current

Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Defined clear targets and objectives and communicated to other team members.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maximized performance by monitoring daily activities and mentoring team members.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

North Harford High School

05-1999

Skills

Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving

Operations Management
Schedule Preparation
Teamwork and Collaboration
Multitasking Abilities

Timeline

Manager

Chili's Bar and Grill

10.2011 - Current

High School Diploma -

North Harford High School